PROPRIETARY SYSTEMS SPECIALIST 3 (45903)
Information Systems - Help Desk
USA-MD-Aberdeen
Security Clearance: Secret
Clearance Status: Must be Obtainable
Schedule: Full Time
Type of Travel: Local
Percent of Travel Required: Up to 10%
Description
PROPRIETARY SYSTEMS SPECIALIST 3
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
As a fully competent specialist, assists users with complex issues regarding client issued proprietary databases, software, software configuration control and systems. Functions as a subject matter expert in legacy customized client systems.
RESPONSIBILITIES:
Maintain file servers, network access; documents and analyzes system anomalies to ensure optimum equipment performance.
Troubleshoots determine problems for customer specific operating systems and applications.
Defines and classifies level, priority and nature of problem, request and/or issue. If unable to diagnose problem and/or problem requires physical interaction with end user the technician escalates problem to the appropriate team.
Responsible for opening, tracking and closing trouble tickets. Ensures problem ownership and promotes end-user satisfaction.
Must possess technical skill and knowledge in computer hardware and software as well as networking systems in use at customer sites.
Requires experience and knowledge of installation, configuration, and troubleshooting of computers.
Requires strong communication and excellent customer service skills.
Role may be considered mission critical.
EDUCATION & EXPERIENCE:
Typically requires bachelor's degree (in Computer Science or related field) or equivalent, and five to seven years of related experience. Additional training will be required to support legacy systems.
Employee must be able to obtain an maintain a minimum of a Secret Level Security Clearance and clearance must be obtained within a reasonable amount of time upon initial hire.
PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.
CACI is an Equal Opportunity Employer M/F/D/V.
