CACI International Jobs

ServiceNow Service Delivery Manager

Job Category: Engineering

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking a ServiceNow Service Delivery Manager to join our team in Arlington, VA.

The main responsibilities of the role are to help customers define their ServiceNow strategy and guide the delivery team to achieve these expected outcomes across a variety of ServiceNow modules.

A successful candidate should have the ability to establish and maintain excellent client relationships, ensure that the delivery of services meets and exceeds client expectations, provide leadership and guidance of delivery resources (platform and development).

This is a very dynamic role where the skillset requires a strong understanding of the ServiceNow platform and ecosystem.

This position is hybrid with the expectation of client site visits 1-2 a week in Arlington, VA.

About the Role:

• Provide effective and inspiring leadership to a team of development leads, functional managers, and platform staff, focused on exceeding service commitments to all federal customers

• Oversee, direct, and organize the work of the teams responsible for onboarding, managing and services delivery.

• Lead engagements with customers to gather their needs, design customized solutions, and present these solutions effectively, ensuring a seamless and outstanding customer experience from initial discussions through solution presentation and implementation.

• Maintain continuous lines of communication, keeping the Leadership of all critical issues informed

• Establish and monitor ServiceNow staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.

• Mentor and develop ServiceNow staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.

• Represent the organization externally, as necessary, particularly in renewal, get healthy, and deal closing exercises

• Assist with managing the pricing strategy/policy

• Assist with development of the long-term strategy and strategic direction for the ServiceNow Services including the formulation of an annual plan

• Identify and cultivate relationships with key government clients, partners, and industry collaborators

• Establish and manage a technical and functional teams

• Engaging in workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs

• Demonstrate solid insights in designing ServiceNow solutions

• Demonstrate strong experience working with ServiceNow platform (e.g., ITSM, SPM, ITOM, SecOps)

• Understand and drive process optimization, efficiencies and productivity

• Act as a mentor to support less experienced colleagues

• Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.

Required Qualifications:

• Ability to attain DHS EOD.

• BA + 13 years’ applicable experience, AA + 15 years’ applicable experience, MA + 10 years’ applicable experience or 19 years’ experience

• Industry and project experience of 5+ years with ServiceNow Leadership

• Good understanding of ServiceNow architecture concepts

• Proven experience with key technologies relevant to the ServiceNow integrations and security framework

• Strong analytical skills, communication, and presentation skills

• Ability to manage platform team, managed service provider and stakeholders

• Have the drive and determination to learn and continuously share your knowledge with others

• Strong project management experience that follows an Agile methodology with programs of similar scope and complexity

• Experience creating and maintaining product/technology roadmaps specific to ServiceNow

• Proven experience leading ServiceNow engagements through design, development, implementation and operations and maintenance cycles.

Preferred Qualifications:

• Agile or Scrum Master certification

• Experience supporting Federal government project

• Experience working in a dynamic, multifaceted environment

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$119,800 - $263,600