BUSINESS SYSTEMS ANALYST 1- (O&M - Help Desk Pipeline) (55482)
Consultant - Analyst
USA-VA-Classified
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Obtainable
Schedule: Full Time
Type of Travel: None
Percent of Travel Required: None
Description
Duties and Responsibilities:
- Provide in-depth and high level, telephone support to end user community on software problems.
- Provide step by step procedures to resolve user issues over the telephone and record resolution in a Help Desk system.
- Track trouble tickets in the Help Desk System, take problem ownership and work toward high levels of customer satisfaction.
- Develop and/or modify procedures to solve frequent problems within supported systems.
- Analyze business and user needs, update and/or document requirements, and revise existing system logic difficulties as necessary. Participate in customer work sessions to gather and document requirements.
- Translate business requirements into test scripts; execute tests against developed systems, and document results.
- Find and log system defects using software tools, including steps required to repeat, and track defects to closure.
- Develop subject matter expertise for assigned components.
- Provide subject matter expertise in support of technical activities.
Required Qualifications:
- US Citizen with current TS/SCI CI Poly.
- A four-year degree in technical field or equivalent experience.
- 0-2 years experience with IT systems functional analysis, requirements design, test development, and test execution.
- Demonstrated knowledge and experience with software development lifecycle.
- Experience with Microsoft Word, Excel, and Power Point.
Desired Qualifications:
- Self starter with initiative and aptitude to quickly learn and put new skills to use.
- Strong written and oral communications skills.
- Experience with Financial Management Systems or Business Applications.
- Ability to work both independently and with a team to solve problems.
- Ability to write and execute SQL queries.
- Ability and initiative to set goals and execute.
CACI is an Equal Opportunity Employer M/F/D/V.
