[{"country_short": "USA", "city": "Redstone Arsenal", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (64873)\n\nInformation Systems - Help Desk\n\nUSA-AL-Redstone Arsenal\n\nSecurity Clearance: Secret\nClearance Status: Must be Current\nSchedule: Full Time\nType of Travel: Continental US\nPercent of Travel Required: Up to 25%\n\nDescription\n\nDuties and Responsibilities:\n\nUnder direct supervision, provides support to a major Army Logistics Command global end-users for PC, server, mainframe applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Refers more complex problems to Intermediate and/or Senior Level.\n\nRequired Qualifications:\n\nDemonstrates familiarity with logistics IT concepts, practices and procedures.\n\nRequires Secret clearance with eligibility to obtain Top Secret if required.\n\nRequires 8570 IAT I Certification.\n\nPossesses exceptional communications and customer service skills.\n\nKnowledge of the Help Desks Institute\n\nKnowledge of process improvement using current best business practices ITIL, Lean, Six Sigma, CMMI, and other methodologies as appropriate.\n\nDesired Qualifications:\n\nITIL certification\n\nHDI certification\n\nExperience with vendor and customer relationship management\n\nA+ and/or Security + Certification\n\nKnowledge of LEAN and CMMI methodologies\n\nMCTS and/or MCDST Certification\n\nEDUCATION & EXPERIENCE:\n\nTypically requires bachelor's degree or equivalent, and zero to two years of related experience. Additional training will be required to support legacy systems. May require a security clearance and specialized technical certifications.\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-05-22 20:04:51", "url": "http://www.caci.jobs/xml/28869282/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "64873", "state": "Alabama", "state_short": "AL", "location": "Redstone Arsenal, AL", "uid": 28869282}, {"country_short": "USA", "city": "Aberdeen Proving Ground", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (65681)\n\nInformation Systems - Help Desk\n\nUSA-MD-Aberdeen Proving Ground\n\nSecurity Clearance: Secret\nClearance Status: Must be Current\nSchedule: Full Time\nType of Travel: Local\nPercent of Travel Required: Up to 10%\n\nDescription\n\nPROPRIETARY SYSTEMS SPECIALIST 1\n\nThis job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.\n\nPOSITION SUMMARY:\n\nUnder close supervision, assists users with client issued proprietary databases, software, software configuration control and systems.\n\nRESPONSIBILITIES:\n\nMay maintain file servers, network access; documents and analyzes system anomalies to ensure optimum equipment performance.\n\nTroubleshoots determine problems for customer specific operating systems and applications.\n\nDefines and classifies level, priority and nature of problem, request and/or issue. If unable to diagnose problem and/or problem requires physical interaction with end user the technician escalates problem to the appropriate team.\n\nResponsible for opening, tracking and closing trouble tickets. Ensures problem ownership and promotes end-user satisfaction.\n\nMust possess technical skill and knowledge in computer hardware and software as well as networking systems in use at customer sites.\n\nRequires experience and knowledge of installation, configuration, and troubleshooting of computers.\n\nRequires strong communication and excellent customer service skills.\n\nRole may be considered mission critical.\n\nEDUCATION & EXPERIENCE:\n\nTypically requires bachelor's degree (in Computer Science or related field) or equivalent, and zero to two years of related experience. Additional training will be required to support legacy systems.\n\nEmployee must be able to obtain and maintain a minimum of a Secret Security Clearance and must be obtained within a reasonable amount of time upon hire.\n\nRequires current A+ and MCTS certifications.\n\nPHYSICAL DEMANDS:\n\nNormal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-05-22 20:04:42", "url": "http://www.caci.jobs/xml/28869248/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "65681", "state": "Maryland", "state_short": "MD", "location": "Aberdeen Proving Ground, MD", "uid": 28869248}, {"country_short": "USA", "city": "Beltsville", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (65541)\n\nInformation Systems - Help Desk\n\nUSA-MD-Beltsville\n\nSecurity Clearance: Secret\nClearance Status: Must be Obtainable\nSchedule: Full Time\nType of Travel: None\nPercent of Travel Required: None\n\nDescription\n\nDuties and Responsibilities:\n\nThe ITSC Help Desk specialist positions supports multiple bureaus of the Department of State as single point of contact IT technicians for all IT issues within the Department of State. ITSC Help Desk Specialists requires technical knowledge of IT hardware and software as well as specific technical knowledge of processes and policies utilized across the Department of State IT enterprise. Each ITSC Help Desk Specialist will assist users as frontline support for Department of State enterprise access and account management, client software applications, as well as various database functions including updating of user records, in addition to assisting with various hardware issues from client side PC's to documenting and tracking server/network related hardware issues. Additionally, each ITSC Help Desk Specialist will require specific training in ITIL best practices. The successful candidate will have excellent customer service skills and be able to handle 50+ phone calls per day.\n\nMust be able to obtain a Secret level security clearance.\n\nEDUCATION & EXPERIENCE:\n\nTypically requires bachelor's degree or equivalent, and zero to two years of related experience. Additional training will be required to support legacy systems. May require a security clearance and specialized technical certifications.\n\nRequired Qualifications:\n\nThe clearance level required is dependent on the type of clearance supported by our client.\n\nDesired Qualifications:\n\nWorking knowledge of Remedy and a certification such as A+, Net+ or Security+\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-05-18 18:32:05", "url": "http://www.caci.jobs/xml/28793619/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "65541", "state": "Maryland", "state_short": "MD", "location": "Beltsville, MD", "uid": 28793619}, {"country_short": "USA", "city": "Beltsville", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (65543)\n\nInformation Systems - Help Desk\n\nUSA-MD-Beltsville\n\nSecurity Clearance: Secret\nClearance Status: Must be Current\nSchedule: Full Time\nType of Travel: None\nPercent of Travel Required: None\n\nDescription\n\nDuties and Responsibilities:\n\nThe ITSC Help Desk specialist positions supports multiple bureaus of the Department of State as single point of contact IT technicians for all IT issues within the Department of State. ITSC Help Desk Specialists requires technical knowledge of IT hardware and software as well as specific technical knowledge of processes and policies utilized across the Department of State IT enterprise. Each ITSC Help Desk Specialist will assist users as frontline support for Department of State enterprise access and account management, client software applications, as well as various database functions including updating of user records, in addition to assisting with various hardware issues from client side PC's to documenting and tracking server/network related hardware issues. Additionally, each ITSC Help Desk Specialist will require specific training in ITIL best practices. The successful candidate will have excellent customer service skills and be able to handle 50+ phone calls per day.\n\nMust be able to obtain a Secret level security clearance.\n\nEDUCATION & EXPERIENCE:\n\nTypically requires bachelor's degree or equivalent, and zero to two years of related experience. Additional training will be required to support legacy systems. May require a security clearance and specialized technical certifications.\n\nRequired Qualifications:\n\nThe clearance level required is dependent on the type of clearance supported by our client.\n\nDesired Qualifications:\n\nWorking knowledge of Remedy and a certification such as A+, Net+ or Security+\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-05-16 19:03:24", "url": "http://www.caci.jobs/xml/28737612/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "65543", "state": "Maryland", "state_short": "MD", "location": "Beltsville, MD", "uid": 28737612}, {"country_short": "USA", "city": "Washington", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (65211)\n\nInformation Systems - Help Desk\n\nUSA-DC-Washington\n\nSecurity Clearance: NACI\nClearance Status: Must be Obtainable\nSchedule: Full Time\nType of Travel: Local\nPercent of Travel Required: Up to 10%\n\nDescription\n\nDuties and Responsibilities:\n\nProvides phone support to general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team.\n\nRequired Qualifications:\n\nRequires a bachelor's degree or equivalent, and zero to two years of related experience. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Requires at least an active Secret clearance and the ability to obtain a DoJ clearance.\n\nDesired Qualifications:\n\nDoJ experience and technical certifications are preferable\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-05-02 19:13:20", "url": "http://www.caci.jobs/xml/28333924/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "65211", "state": "District Of Columbia", "state_short": "DC", "location": "Washington, DC", "uid": 28333924}, {"country_short": "USA", "city": "Washington", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (65214)\n\nInformation Systems - Help Desk\n\nUSA-DC-Washington\n\nSecurity Clearance: NACI\nClearance Status: Must be Obtainable\nSchedule: Full Time\nType of Travel: Local\nPercent of Travel Required: Up to 10%\n\nDescription\n\nDuties and Responsibilities:\n\nProvides phone support to general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team.\n\nRequired Qualifications:\n\nRequires a bachelor's degree or equivalent, and zero to two years of related experience. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Requires at least an active Secret clearance and the ability to obtain a DoJ clearance.\n\nDesired Qualifications:\n\nDoJ experience and technical certifications are preferable\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-05-02 19:13:09", "url": "http://www.caci.jobs/xml/28333919/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "65214", "state": "District Of Columbia", "state_short": "DC", "location": "Washington, DC", "uid": 28333919}, {"country_short": "USA", "city": "Washington", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (65230)\n\nInformation Systems - Help Desk\n\nUSA-DC-Washington\n\nSecurity Clearance: NACI\nClearance Status: Must be Obtainable\nSchedule: Full Time\nType of Travel: Local\nPercent of Travel Required: Up to 10%\n\nDescription\n\nDuties and Responsibilities:\n\nProvides phone support to general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team.\n\nRequired Qualifications:\n\nRequires a bachelor's degree or equivalent, and zero to two years of related experience. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Requires at least an active Secret clearance and the ability to obtain a DoJ clearance.\n\nDesired Qualifications:\n\nDoJ experience and technical certifications are preferable\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-05-02 19:13:04", "url": "http://www.caci.jobs/xml/28333907/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "65230", "state": "District Of Columbia", "state_short": "DC", "location": "Washington, DC", "uid": 28333907}, {"country_short": "USA", "city": "Washington", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (65213)\n\nInformation Systems - Help Desk\n\nUSA-DC-Washington\n\nSecurity Clearance: NACI\nClearance Status: Must be Obtainable\nSchedule: Full Time\nType of Travel: Local\nPercent of Travel Required: Up to 10%\n\nDescription\n\nDuties and Responsibilities:\n\nProvides phone support to general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team.\n\nRequired Qualifications:\n\n- Requires a bachelor's degree or equivalent, and zero to two years of related experience.\n- Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution.\n- Requires at least an active Secret clearance and the ability to obtain a DoJ clearance.\n\nDesired Qualifications:\n\nDoJ experience and technical certifications are preferable\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-05-02 19:13:02", "url": "http://www.caci.jobs/xml/28333897/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "65213", "state": "District Of Columbia", "state_short": "DC", "location": "Washington, DC", "uid": 28333897}, {"country_short": "USA", "city": "Washington", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (65212)\n\nInformation Systems - Help Desk\n\nUSA-DC-Washington\n\nSecurity Clearance: NACI\nClearance Status: Must be Obtainable\nSchedule: Full Time\nType of Travel: Local\nPercent of Travel Required: Up to 10%\n\nDescription\n\nDuties and Responsibilities:\n\nProvides phone support to general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team.\n\nRequired Qualifications:\n\nRequires a bachelor's degree or equivalent, and zero to two years of related experience. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Requires at least an active Secret clearance and the ability to obtain a DoJ clearance.\n\nDesired Qualifications:\n\nDoJ experience and technical certifications are preferable\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-05-01 19:59:29", "url": "http://www.caci.jobs/xml/28307400/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "65212", "state": "District Of Columbia", "state_short": "DC", "location": "Washington, DC", "uid": 28307400}, {"country_short": "USA", "city": "Washington", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (65222)\n\nInformation Systems - Help Desk\n\nUSA-DC-Washington\n\nSecurity Clearance: NACI\nClearance Status: Must be Obtainable\nSchedule: Full Time\nType of Travel: Local\nPercent of Travel Required: Up to 10%\n\nDescription\n\nDuties and Responsibilities:\n\nProvides phone support to general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team.\n\nRequired Qualifications:\n\nRequires a bachelor's degree or equivalent, and zero to two years of related experience. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Requires at least an active Secret clearance and the ability to obtain a DoJ clearance.\n\nDesired Qualifications:\n\nDoJ experience and technical certifications are preferable\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-05-01 19:59:29", "url": "http://www.caci.jobs/xml/28307411/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "65222", "state": "District Of Columbia", "state_short": "DC", "location": "Washington, DC", "uid": 28307411}, {"country_short": "USA", "city": "Washington", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (60268)\n\nInformation Systems - Help Desk\n\nUSA-DC-Washington\n\nSecurity Clearance: NACI\nClearance Status: Must be Obtainable\nSchedule: Full Time\nType of Travel: Local\nPercent of Travel Required: Up to 10%\n\nDescription\n\nDuties and Responsibilities:\n\nProvides phone and in-person support to VIPs and general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team.\n\nRequired Qualifications:\n\nRequires a bachelor's degree or equivalent, and zero to two years of related experience. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Requires at least an active Secret clearance and the ability to obtain a DoJ clearance.\n\nThe clearance level required is dependent on the type of clearance supported by our client.\n\nDesired Qualifications:\n\nDoJ experience and technical certifications are preferable\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-02-13 10:53:53", "url": "http://www.caci.jobs/xml/26487695/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "60268", "state": "District Of Columbia", "state_short": "DC", "location": "Washington, DC", "uid": 26487695}, {"country_short": "USA", "city": "Beltsville", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (62339)\n\nInformation Systems - Help Desk\n\nUSA-MD-Beltsville\n\nSecurity Clearance: Secret\nClearance Status: Must be Current\nSchedule: Full Time\nType of Travel: None\nPercent of Travel Required: None\n\nDescription\n\nDuties and Responsibilities:\n\nThe ITSC Help Desk specialist positions supports multiple bureaus of the Department of State as single point of contact IT technicians for all IT issues within the Department of State. ITSC Help Desk Specialists requires technical knowledge of IT hardware and software as well as specific technical knowledge of processes and policies utilized across the Department of State IT enterprise. Each ITSC Help Desk Specialist will assist users as frontline support for Department of State enterprise access and account management, client software applications, as well as various database functions including updating of user records, in addition to assisting with various hardware issues from client side PC's to documenting and tracking server/network related hardware issues. Additionally, each ITSC Help Desk Specialist will require specific training in ITIL best practices. The successful candidate will have excellent customer service skills and be able to handle 50+ phone calls per day.\n\nMust be able to obtain a Secret level security clearance.\n\nEDUCATION & EXPERIENCE:\n\nTypically requires bachelor's degree or equivalent, and zero to two years of related experience. Additional training will be required to support legacy systems. May require a security clearance and specialized technical certifications.\n\nRequired Qualifications:\n\nThe clearance level required is dependent on the type of clearance supported by our client.\n\nDesired Qualifications:\n\nWorking knowledge of Remedy and a certification such as A+, Net+ or Security+\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-02-13 10:39:36", "url": "http://www.caci.jobs/xml/26486426/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "62339", "state": "Maryland", "state_short": "MD", "location": "Beltsville, MD", "uid": 26486426}, {"country_short": "USA", "city": "Aberdeen", "description": "PROPRIETARY SYSTEMS SPECIALIST 1 (45901)\n\nInformation Systems - Help Desk\n\nUSA-MD-Aberdeen\n\nSecurity Clearance: Secret\nClearance Status: Must be Obtainable\nSchedule: Full Time\nType of Travel: Local\nPercent of Travel Required: Up to 10%\n\nDescription\n\nPROPRIETARY SYSTEMS SPECIALIST 1\n\nThis job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.\n\nPOSITION SUMMARY:\n\nUnder close supervision, assists users with client issued proprietary databases, software, software configuration control and systems.\n\nRESPONSIBILITIES:\n\nMay maintain file servers, network access; documents and analyzes system anomalies to ensure optimum equipment performance.\n\nTroubleshoots determine problems for customer specific operating systems and applications.\n\nDefines and classifies level, priority and nature of problem, request and/or issue. If unable to diagnose problem and/or problem requires physical interaction with end user the technician escalates problem to the appropriate team.\n\nResponsible for opening, tracking and closing trouble tickets. Ensures problem ownership and promotes end-user satisfaction.\n\nMust possess technical skill and knowledge in computer hardware and software as well as networking systems in use at customer sites.\n\nRequires experience and knowledge of installation, configuration, and troubleshooting of computers.\n\nRequires strong communication and excellent customer service skills.\n\nRole may be considered mission critical.\n\nEDUCATION & EXPERIENCE:\n\nTypically requires bachelor's degree (in Computer Science or related field) or equivalent, and zero to two years of related experience. Additional training will be required to support legacy systems.\n\nEmployee must be able to obtain and maintain a minimum of a Secret Security Clearance and must be obtained within a reasonable amount of time upon hire.\n\nPHYSICAL DEMANDS:\n\nNormal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.\n\nCACI is an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-02-13 10:39:23", "url": "http://www.caci.jobs/xml/26486328/job", "country": "United States", "company": "CACI International", "title": "PROPRIETARY SYSTEMS SPECIALIST 1 Job", "reqid": "45901", "state": "Maryland", "state_short": "MD", "location": "Aberdeen, MD", "uid": 26486328}]