CACI International Jobshttp://www.caci.jobs2012-05-25 22:34:25.186423USARedstone ArsenalPROPRIETARY SYSTEMS SPECIALIST 1 (64873) Information Systems - Help Desk USA-AL-Redstone Arsenal Security Clearance: Secret Clearance Status: Must be Current Schedule: Full Time Type of Travel: Continental US Percent of Travel Required: Up to 25% Description Duties and Responsibilities: Under direct supervision, provides support to a major Army Logistics Command global end-users for PC, server, mainframe applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Refers more complex problems to Intermediate and/or Senior Level. Required Qualifications: Demonstrates familiarity with logistics IT concepts, practices and procedures. Requires Secret clearance with eligibility to obtain Top Secret if required. Requires 8570 IAT I Certification. Possesses exceptional communications and customer service skills. Knowledge of the Help Desks Institute Knowledge of process improvement using current best business practices ITIL, Lean, Six Sigma, CMMI, and other methodologies as appropriate. Desired Qualifications: ITIL certification HDI certification Experience with vendor and customer relationship management A+ and/or Security + Certification Knowledge of LEAN and CMMI methodologies MCTS and/or MCDST Certification EDUCATION & EXPERIENCE: Typically requires bachelor's degree or equivalent, and zero to two years of related experience. Additional training will be required to support legacy systems. May require a security clearance and specialized technical certifications. CACI is an Equal Opportunity Employer M/F/D/V.2012-05-22 20:04:51United StatesCACI InternationalAlabama64873ALRedstone Arsenal, AL28869282http://www.caci.jobs/xml/28869282/jobUSAAberdeen Proving GroundPROPRIETARY SYSTEMS SPECIALIST 1 (65681) Information Systems - Help Desk USA-MD-Aberdeen Proving Ground Security Clearance: Secret Clearance Status: Must be Current Schedule: Full Time Type of Travel: Local Percent of Travel Required: Up to 10% Description PROPRIETARY SYSTEMS SPECIALIST 1 This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. POSITION SUMMARY: Under close supervision, assists users with client issued proprietary databases, software, software configuration control and systems. RESPONSIBILITIES: May maintain file servers, network access; documents and analyzes system anomalies to ensure optimum equipment performance. Troubleshoots determine problems for customer specific operating systems and applications. Defines and classifies level, priority and nature of problem, request and/or issue. If unable to diagnose problem and/or problem requires physical interaction with end user the technician escalates problem to the appropriate team. Responsible for opening, tracking and closing trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Must possess technical skill and knowledge in computer hardware and software as well as networking systems in use at customer sites. Requires experience and knowledge of installation, configuration, and troubleshooting of computers. Requires strong communication and excellent customer service skills. Role may be considered mission critical. EDUCATION & EXPERIENCE: Typically requires bachelor's degree (in Computer Science or related field) or equivalent, and zero to two years of related experience. Additional training will be required to support legacy systems. Employee must be able to obtain and maintain a minimum of a Secret Security Clearance and must be obtained within a reasonable amount of time upon hire. Requires current A+ and MCTS certifications. PHYSICAL DEMANDS: Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required. CACI is an Equal Opportunity Employer M/F/D/V.2012-05-22 20:04:42United StatesCACI InternationalMaryland65681MDAberdeen Proving Ground, MD28869248http://www.caci.jobs/xml/28869248/jobUSABeltsvillePROPRIETARY SYSTEMS SPECIALIST 1 (65541) Information Systems - Help Desk USA-MD-Beltsville Security Clearance: Secret Clearance Status: Must be Obtainable Schedule: Full Time Type of Travel: None Percent of Travel Required: None Description Duties and Responsibilities: The ITSC Help Desk specialist positions supports multiple bureaus of the Department of State as single point of contact IT technicians for all IT issues within the Department of State. ITSC Help Desk Specialists requires technical knowledge of IT hardware and software as well as specific technical knowledge of processes and policies utilized across the Department of State IT enterprise. Each ITSC Help Desk Specialist will assist users as frontline support for Department of State enterprise access and account management, client software applications, as well as various database functions including updating of user records, in addition to assisting with various hardware issues from client side PC's to documenting and tracking server/network related hardware issues. Additionally, each ITSC Help Desk Specialist will require specific training in ITIL best practices. The successful candidate will have excellent customer service skills and be able to handle 50+ phone calls per day. Must be able to obtain a Secret level security clearance. EDUCATION & EXPERIENCE: Typically requires bachelor's degree or equivalent, and zero to two years of related experience. Additional training will be required to support legacy systems. May require a security clearance and specialized technical certifications. Required Qualifications: The clearance level required is dependent on the type of clearance supported by our client. Desired Qualifications: Working knowledge of Remedy and a certification such as A+, Net+ or Security+ CACI is an Equal Opportunity Employer M/F/D/V.2012-05-18 18:32:05United StatesCACI InternationalMaryland65541MDBeltsville, MD28793619http://www.caci.jobs/xml/28793619/jobUSABeltsvillePROPRIETARY SYSTEMS SPECIALIST 1 (65543) Information Systems - Help Desk USA-MD-Beltsville Security Clearance: Secret Clearance Status: Must be Current Schedule: Full Time Type of Travel: None Percent of Travel Required: None Description Duties and Responsibilities: The ITSC Help Desk specialist positions supports multiple bureaus of the Department of State as single point of contact IT technicians for all IT issues within the Department of State. ITSC Help Desk Specialists requires technical knowledge of IT hardware and software as well as specific technical knowledge of processes and policies utilized across the Department of State IT enterprise. Each ITSC Help Desk Specialist will assist users as frontline support for Department of State enterprise access and account management, client software applications, as well as various database functions including updating of user records, in addition to assisting with various hardware issues from client side PC's to documenting and tracking server/network related hardware issues. Additionally, each ITSC Help Desk Specialist will require specific training in ITIL best practices. The successful candidate will have excellent customer service skills and be able to handle 50+ phone calls per day. Must be able to obtain a Secret level security clearance. EDUCATION & EXPERIENCE: Typically requires bachelor's degree or equivalent, and zero to two years of related experience. Additional training will be required to support legacy systems. May require a security clearance and specialized technical certifications. Required Qualifications: The clearance level required is dependent on the type of clearance supported by our client. Desired Qualifications: Working knowledge of Remedy and a certification such as A+, Net+ or Security+ CACI is an Equal Opportunity Employer M/F/D/V.2012-05-16 19:03:24United StatesCACI InternationalMaryland65543MDBeltsville, MD28737612http://www.caci.jobs/xml/28737612/jobUSAWashingtonPROPRIETARY SYSTEMS SPECIALIST 1 (65211) Information Systems - Help Desk USA-DC-Washington Security Clearance: NACI Clearance Status: Must be Obtainable Schedule: Full Time Type of Travel: Local Percent of Travel Required: Up to 10% Description Duties and Responsibilities: Provides phone support to general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team. Required Qualifications: Requires a bachelor's degree or equivalent, and zero to two years of related experience. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Requires at least an active Secret clearance and the ability to obtain a DoJ clearance. Desired Qualifications: DoJ experience and technical certifications are preferable CACI is an Equal Opportunity Employer M/F/D/V.2012-05-02 19:13:20United StatesCACI InternationalDistrict Of Columbia65211DCWashington, DC28333924http://www.caci.jobs/xml/28333924/jobUSAWashingtonPROPRIETARY SYSTEMS SPECIALIST 1 (65214) Information Systems - Help Desk USA-DC-Washington Security Clearance: NACI Clearance Status: Must be Obtainable Schedule: Full Time Type of Travel: Local Percent of Travel Required: Up to 10% Description Duties and Responsibilities: Provides phone support to general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team. Required Qualifications: Requires a bachelor's degree or equivalent, and zero to two years of related experience. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Requires at least an active Secret clearance and the ability to obtain a DoJ clearance. Desired Qualifications: DoJ experience and technical certifications are preferable CACI is an Equal Opportunity Employer M/F/D/V.2012-05-02 19:13:09United StatesCACI InternationalDistrict Of Columbia65214DCWashington, DC28333919http://www.caci.jobs/xml/28333919/jobUSAWashingtonPROPRIETARY SYSTEMS SPECIALIST 1 (65230) Information Systems - Help Desk USA-DC-Washington Security Clearance: NACI Clearance Status: Must be Obtainable Schedule: Full Time Type of Travel: Local Percent of Travel Required: Up to 10% Description Duties and Responsibilities: Provides phone support to general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team. Required Qualifications: Requires a bachelor's degree or equivalent, and zero to two years of related experience. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Requires at least an active Secret clearance and the ability to obtain a DoJ clearance. Desired Qualifications: DoJ experience and technical certifications are preferable CACI is an Equal Opportunity Employer M/F/D/V.2012-05-02 19:13:04United StatesCACI InternationalDistrict Of Columbia65230DCWashington, DC28333907http://www.caci.jobs/xml/28333907/jobUSAWashingtonPROPRIETARY SYSTEMS SPECIALIST 1 (65213) Information Systems - Help Desk USA-DC-Washington Security Clearance: NACI Clearance Status: Must be Obtainable Schedule: Full Time Type of Travel: Local Percent of Travel Required: Up to 10% Description Duties and Responsibilities: Provides phone support to general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team. Required Qualifications: - Requires a bachelor's degree or equivalent, and zero to two years of related experience. - Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. - Requires at least an active Secret clearance and the ability to obtain a DoJ clearance. Desired Qualifications: DoJ experience and technical certifications are preferable CACI is an Equal Opportunity Employer M/F/D/V.2012-05-02 19:13:02United StatesCACI InternationalDistrict Of Columbia65213DCWashington, DC28333897http://www.caci.jobs/xml/28333897/jobUSAWashingtonPROPRIETARY SYSTEMS SPECIALIST 1 (65212) Information Systems - Help Desk USA-DC-Washington Security Clearance: NACI Clearance Status: Must be Obtainable Schedule: Full Time Type of Travel: Local Percent of Travel Required: Up to 10% Description Duties and Responsibilities: Provides phone support to general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team. Required Qualifications: Requires a bachelor's degree or equivalent, and zero to two years of related experience. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Requires at least an active Secret clearance and the ability to obtain a DoJ clearance. Desired Qualifications: DoJ experience and technical certifications are preferable CACI is an Equal Opportunity Employer M/F/D/V.2012-05-01 19:59:29United StatesCACI InternationalDistrict Of Columbia65212DCWashington, DC28307400http://www.caci.jobs/xml/28307400/jobUSAWashingtonPROPRIETARY SYSTEMS SPECIALIST 1 (65222) Information Systems - Help Desk USA-DC-Washington Security Clearance: NACI Clearance Status: Must be Obtainable Schedule: Full Time Type of Travel: Local Percent of Travel Required: Up to 10% Description Duties and Responsibilities: Provides phone support to general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team. Required Qualifications: Requires a bachelor's degree or equivalent, and zero to two years of related experience. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Requires at least an active Secret clearance and the ability to obtain a DoJ clearance. Desired Qualifications: DoJ experience and technical certifications are preferable CACI is an Equal Opportunity Employer M/F/D/V.2012-05-01 19:59:29United StatesCACI InternationalDistrict Of Columbia65222DCWashington, DC28307411http://www.caci.jobs/xml/28307411/jobUSAWashingtonPROPRIETARY SYSTEMS SPECIALIST 1 (60268) Information Systems - Help Desk USA-DC-Washington Security Clearance: NACI Clearance Status: Must be Obtainable Schedule: Full Time Type of Travel: Local Percent of Travel Required: Up to 10% Description Duties and Responsibilities: Provides phone and in-person support to VIPs and general users in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. There is potential for these personnel to be a part of the NOC team. Required Qualifications: Requires a bachelor's degree or equivalent, and zero to two years of related experience. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Requires at least an active Secret clearance and the ability to obtain a DoJ clearance. The clearance level required is dependent on the type of clearance supported by our client. Desired Qualifications: DoJ experience and technical certifications are preferable CACI is an Equal Opportunity Employer M/F/D/V.2012-02-13 10:53:53United StatesCACI InternationalDistrict Of Columbia60268DCWashington, DC26487695http://www.caci.jobs/xml/26487695/jobUSABeltsvillePROPRIETARY SYSTEMS SPECIALIST 1 (62339) Information Systems - Help Desk USA-MD-Beltsville Security Clearance: Secret Clearance Status: Must be Current Schedule: Full Time Type of Travel: None Percent of Travel Required: None Description Duties and Responsibilities: The ITSC Help Desk specialist positions supports multiple bureaus of the Department of State as single point of contact IT technicians for all IT issues within the Department of State. ITSC Help Desk Specialists requires technical knowledge of IT hardware and software as well as specific technical knowledge of processes and policies utilized across the Department of State IT enterprise. Each ITSC Help Desk Specialist will assist users as frontline support for Department of State enterprise access and account management, client software applications, as well as various database functions including updating of user records, in addition to assisting with various hardware issues from client side PC's to documenting and tracking server/network related hardware issues. Additionally, each ITSC Help Desk Specialist will require specific training in ITIL best practices. The successful candidate will have excellent customer service skills and be able to handle 50+ phone calls per day. Must be able to obtain a Secret level security clearance. EDUCATION & EXPERIENCE: Typically requires bachelor's degree or equivalent, and zero to two years of related experience. Additional training will be required to support legacy systems. May require a security clearance and specialized technical certifications. Required Qualifications: The clearance level required is dependent on the type of clearance supported by our client. Desired Qualifications: Working knowledge of Remedy and a certification such as A+, Net+ or Security+ CACI is an Equal Opportunity Employer M/F/D/V.2012-02-13 10:39:36United StatesCACI InternationalMaryland62339MDBeltsville, MD26486426http://www.caci.jobs/xml/26486426/jobUSAAberdeenPROPRIETARY SYSTEMS SPECIALIST 1 (45901) Information Systems - Help Desk USA-MD-Aberdeen Security Clearance: Secret Clearance Status: Must be Obtainable Schedule: Full Time Type of Travel: Local Percent of Travel Required: Up to 10% Description PROPRIETARY SYSTEMS SPECIALIST 1 This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. POSITION SUMMARY: Under close supervision, assists users with client issued proprietary databases, software, software configuration control and systems. RESPONSIBILITIES: May maintain file servers, network access; documents and analyzes system anomalies to ensure optimum equipment performance. Troubleshoots determine problems for customer specific operating systems and applications. Defines and classifies level, priority and nature of problem, request and/or issue. If unable to diagnose problem and/or problem requires physical interaction with end user the technician escalates problem to the appropriate team. Responsible for opening, tracking and closing trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Must possess technical skill and knowledge in computer hardware and software as well as networking systems in use at customer sites. Requires experience and knowledge of installation, configuration, and troubleshooting of computers. Requires strong communication and excellent customer service skills. Role may be considered mission critical. EDUCATION & EXPERIENCE: Typically requires bachelor's degree (in Computer Science or related field) or equivalent, and zero to two years of related experience. Additional training will be required to support legacy systems. Employee must be able to obtain and maintain a minimum of a Secret Security Clearance and must be obtained within a reasonable amount of time upon hire. PHYSICAL DEMANDS: Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required. CACI is an Equal Opportunity Employer M/F/D/V.2012-02-13 10:39:23United StatesCACI InternationalMaryland45901MDAberdeen, MD26486328http://www.caci.jobs/xml/26486328/job