SYSTEMS ADMINISTRATOR 3 (Tier 2 Support) (61589)
Network/Telecom - Systems Administration
USA-VA-Reston
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel: None
Percent of Travel Required: None
Description
61589 - SYSTEMS ADMINISTRATOR 3 (Close Support-Tier 2 Support)
Clearance required: TS/SCI w/POLY+
**NEW CONTRACT AWARD**
Work site options: Mclean, VA or Reston, VA areas
Shift work: Yes
OVERVIEW:
Tier 2 support desk. Assist with issues escalated from Tier 1 help desk. User account set-up and maintenance. Initial troubleshooting of server and network components. Escalate to tier 3 engineering support. May require pager duty. Some domestic positions available outside of WMA.
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
SECURITY CLEARANCE REQUIRED:
- TS/SCI w/POLYGRAPH
POSITION SUMMARY:
With a wide range of knowledge, maintains data files and control procedures for a complex system of networked computers or for a single group of microcomputers linked to a host workstation, or mainframe. Responsible for system security and data integrity. Assigns passwords and monitors use of resources, backs up files as required and responds to management requests for information.
TITLE: Tier 2 Close Support/System Adminstrator
RESPONSIBILITIES:
- As System Administrator unlock users accounts and reset passwords using Active Directory
- Submit request for Group Request, Notes Database access, and Name Changes and account creation.
- Work tickets from the Tier 2 queue and route them to the proper service provider.
- Use remote access to assist customers that are in outer buildings.
- Transfer data from network to network.
- Support the Customer's Operations center as well as the Watch Center.
- Load software for users that cannot be loaded remotely or with the agencies add/remove program.
- Complete a daily activity report that includes all work completed and not completed.
- Work to resolve issues in the queue.
- Works with users to resolve Lotus Notes issues and issues with other applications.
- Add users to Share drives.
- Work on special projects that cannot be completed during regular hours i.e.: Workstation builds, software loads hardware swap outs etc.
- Support windows applications issues.
- VTC Support Assist with setting up Video Conferencing.
Work Shifts:
24 X 7 Nights - 5:30PM - 5:30AM
(44 hours one week and 36 hours the next)
Week-1
- 24x7 Team 1 Schedule - Work Wednesday, Thursday, Friday, Saturday. Off on Sunday, Monday, and Tuesday
- 24x7 Team 2 Schedule - Off Wednesday, Thursday Friday, Saturday. Work Sunday, Monday, And Tuesday
Week -2
- 24x7 Team 1 Schedule - Work Thursday, Friday and Saturday. Off Sunday, Monday, Tuesday and Wednesday
- 24x7 Team 2 Schedule - Off Thursday, Friday and Saturday. Work Sunday, Monday, Tuesday and Wednesday.
EDUCATION & EXPERIENCE:
- Typically requires bachelor's degree or equivalent, and five to seven years of related experience. (Systems administrator level 2 and higher level positions available too)
SECURITY CLEARANCE REQUIRED:
- TS/SCI w/POLYGRAPH
PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.
