General Systems Administrator II (42901)
Network/Telecom - Systems Administration
USA-TX-San Antonio
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel: None
Percent of Travel Required: None
Description
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
POSITION SUMMARY:
Under general supervision, maintains data files and control procedures for a complex system of networked computers or for a single group of microcomputers linked to a host workstation, or mainframe. Responsible for system security and data integrity. Assigns passwords and monitors use of resources, backs up files as required and responds to management requests for information.
RESPONSIBILITIES:
Provide support for implementation, troubleshooting and maintenance of IT systems. Manage IT system infrastructure and any processes related to these systems. Provide support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the dispatch system and hardware problems and remain involved in the resolution process. Provide support for the escalation and communication of status to agency management and internal customers.
Establishes and maintains user accounts, assigns file permissions and establishes password and account policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment. Reviews performance logs and monitors system performance. Troubleshoots and resolves basic level system hardware, software and communications problems; may perform configurations and adjustments to enhance database file capacity; performs automated and manual backup and restore processes. Installs, configures and tests software packages. Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Performs regular file archival and purge as necessary. Creates, changes, and deletes user accounts per request.
EDUCATION & EXPERIENCE:
Typically requires bachelor's degree (in Computer Science or related field) or equivalent, and two to four years of related experience.
Requires experience in Unix and Microsoft systems and architectures and associated hardware: mainframe, mini, or client/server based.
Must possess Active Directory experience and a minimum of 2 years of MS experience and a minimum of 3 years of Unix/Linux support experience.
Security Clearance:
Must possess current TS/SCI with polygraph security clearance.
PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.
