CACI International Service Desk Technician in Albuquerque, New Mexico
CACI is seeking a cleared Service Desk Technician in Albuquerque, NM . You will provide technical support for an Information Technology (IT) Help Desk. If you are looking to be a part of a long term program an invent your future, CACI would like to speak with you.
What You’ll Get to Do:
Responsible for collection of incident information through customer conversation, and self-service support tools.
Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience.
Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
Communicates promptly on progress.
Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.
Executes against established Service Level Agreements (SLA).
Documents resolutions and updates self-help and staff knowledge bases.
Alerts management to recurring problems and patterns of problems.
More About the Role:
You will provide technical support for an Information Technology (IT) Help Desk.Also you will provide workstation and server support for multiple Local Area Networks (LANs).
You’ll Bring These Qualifications:
An Active Secret Clearance with the ability to obtain a TS/SCI
AA/AS in Information Technology, Computer Information Systems, or a minimum of 2 plus years’ experience
CompTIA A+ and Security + or within six (6) months of hire
Working knowledge of networking
Basic understanding of IT fundamentals
Working knowledge of Microsoft operating systems (e.g., Windows Server 2012 R2, Windows Server 2016, and Windows 10)
Knowledge of Microsoft productivity software (Word, Excel, Visio, Project, Access, etc.)
Knowledge of backup software
Knowledge and experience with active directory management and administration
Must have excellent written and oral communication skills
Identify and resolve various technical problems
Inventory and document equipment and software
Provide a wide range of customer support in professional manners
Professional and courteous customer service with customers and visitors
These Qualifications Would be Nice to Have:
Microsoft Certified Solutions Expert (MCSE)
What We Can Offer You:- We’ve been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.