CACI International Windows Systems Administrator (Up to 25% Profit Sharing Benefit!) in Alexandria, Virginia
About Our Team:
BITS, a CACI Company, offers very rewarding and unique benefits, which equates to 50% of compensation on TOP of your base salary! The first part is a tax-qualified profit-sharing retirement plan, to which BITS annually contributes up to 25% of your base salary (not in excess of applicable IRS limits) to your retirement account. The second component consists of BITS' Individual Benefit Account (IBA), which is used for premiums, medical reimbursements, dependent care, education and Paid Time Off (PTO) policy. Both components of the BITS benefit package are paid for by BITS, in addition to your base salary and potential performance bonuses. We believe in a healthy home/work balance and both of our locations offer a wide variety of activities to balance with your work life. Learn more at http://www.caci.com/bit-systems/
CACI is seeking an enthusiastic Windows Systems Administrator. Join the CACI team to utilize your skills to be involved throughout the entire development life cycle of a product, and identify and analyze any issues or problems to come up with an efficient solution for your organization.
More About This Role:
As a multi-functional system administrator on the BEETHOVEN contract, you will be on a team of 60 individuals spread across two locations (Springfield and Denver), where you will be part a team that provide IT Window Systems Administration support to real-time operational activities to providing special communications to users around the world. Operations are of the highest priority and you will be working with a team of professionals dedicated to supporting the Mission First and its User in every way. Critical thinking skills is essential to resolving problems and clear communications and briefing skills are essential when communicating with the team, its users, and individuals in leadership roles. Familiarity with the NRO mission and the organization is helpful as you will be working with various external organizations such as the communications directorate and various acquisition offices and contractors that deliver new capabilities on a routine basis.
A typical day-in-the-life of a system administrator will provide a daily a status to the team regarding system checks and routine maintenance activities, participation in problem diagnosis and resolution, support technical engineering meetings (TEM)s, and support testing and verification of new system capabilities when required. The ability to work and communicate effectively with government project officers and senior leaders is a plus. Applicants need to be operations oriented, self-starters and understand the demands of maintaining mission operations to include on call support.
The core hours are between 7 am and 4 pm, but can be flexible, as long as those hours are covered by other team members. The position is primarily a day position, Monday through Friday but requires conducting morning systems checks prior to government 0830 status meetings and responding to system issues if mission impact demands a higher level of attention. The systems are robust and do not normally require after hour weekend support but the potential for such occasion is there. In the event of after hours support and the issue cannot be resolved over the phone, the candidate must be able to report to the duty location within a 2 hour window.
What You’ll Get to Do:
Provide support to a 24/7 operations team to maintain a suite of Windows based Realtime operations equipment.
Support is identified as TIER 1 and TIER 2 support. TIER 1 involves customer service interface, ticket creation, ticket routing, reporting and resolution.
Basic fixes include password resets, profile updates, provisioning of support and TIER 2 escalation and monitoring.
TIER 2 support will include standard incident diagnostics, basic fixes based on troubleshooting guides to include reboots & resets, hardware touch (LRU replacement) capacity assignment, application system administration, database administration, backups and archival.
Coordinate with TIER 3 factory support for elevation , monitoring and management.
Operate, maintain and manage Windows based systems supporting an operational environment
Overall day-to-day operations of the Windows environment
Data backup and recovery
Monitor, manage and maintain all Windows based servers
Manage and maintain all Windows server based applications
Create and maintain environment specific standard operating processes and procedures
Experience with windows patching in an operational environment
Ensure all Windows based systems are running current versions of antivirus software with current virus definition files
Create, manage, and maintain accounts and group membership in Active Directory
Experience managing Windows based virtual server environments
Experience with SQL database queries and troubleshooting
You’ll Bring These Qualifications:
Education & Experience:
- Typically requires a Bachelor's Degree and 3+ years of directly related experience, or equivalent combination of education and experience.
Must have or be willing to obtain a DoD 8570 IAT level 2 certification such as (Security+) within 5 months of start date
Must be willing/able to work core hours of 7:00AM to 4:00PM during the week.
Must be willing/able to participate in on call rotation for afterhours support.
Must be willing/able to report to the duty location within a 2 hour window if issue(s) cannot be resolved remotely.
Must have an active TS/SCI with Favorable Poly.
Experience installing and configuring various COTS products
Experience with configuration and management of Active Directory
Experience with virtualization
Understanding of networks and strong troubleshooting and interpersonal skills in a mission critical operational environment
Possess a positive, helpful, and professional demeanor
Monitor and track trouble tickets and change requests to ensure high quality customer service
Experience with Puppet or similar operations management software
Strong command skills and bash scripting, including kick starts & startup scripts, regular expressions
Basic working knowledge and experience with Microsoft operating systems – Servers and Workstations - (e.g., Windows 2008 R2, Windows 2012 R2, Windows 2016, Windows 7, and Windows 10)
Basic understanding and working knowledge of some or all IT fundamentals – hardware (servers, switches, routers, etc.), software, networks (ports and services), databases, SAN storage, applications
Basic working knowledge of Microsoft applications (e.g., Access, Excel, PowerPoint, Word, etc.)
Good written and verbal skills; Experience presenting to management and peers
Experience with writing trouble tickets and following standard operating procedures to work to completion
Basic familiarity with Enterprise Monitoring tools – i.e. Nagios
A highly motivated self-starter working in a fast-paced dynamic environment across a wide range of skill sets
Ability to work in a team or as an individual when necessary
Work in an Up-Tempo environment that requires the candidate to be on call
These Qualifications Would be Nice to Have:
Experience working within the NRO
Infrastructure processes, Realtime operations experience
Linux operating system
Other technical skills not listed above
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.