CACI International Help Desk Specialist (TS/SCI with Polygraph)-Required in Annapolis Junction, Maryland
Help Desk Specialist (TS/SCI with Polygraph)-Required
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
Be part of the movement!
Joining our team could be a once-in-a-lifetime opportunity to reshape the way our customers perform their mission.
CACI (Legacy Next Century) , seeks multiple Help Desk Specialists to join our team in Annapolis Junction, Maryland!
What You Will Get to Do in This Role:
The HelpDesk Specialist will join a new program serving the intelligence community (IC). You will serve as the first-line support to IC customers for questions and responding to system issues, perform minor corrective maintenance, follow current Standard Operating Procedures (SOP's), and documented Service Level Agreements (SLAs).
To be successful as a Help Desk Specialist , you will:
Enter issues via a problem tracking tool (JIRA)
Respond to user questions
Monitor the health and status of current systems
Assist in the preparation of routine metrics and system availability reports and user support metrics
Provide customer follow up to ensure questions have been answered and collect satisfaction feedback
If you meet the following requirements, we encourage you to apply :
Active TS/SCI with Polygraph required
A High School diploma or equivalent required
A minimum of two (2) years of experience providing customer support
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.