CACI International IT Field Support Technician in Annapolis Junction, Maryland
What You’ll Get to Do:
Image, configure, and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations; manage OS, BIOS, disk and data encryption.
Install and troubleshoot end user apps and certificates.
Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions.
Properly document actions in trouble tickets and meet all SLAs.
Patch network ports, trace lines, install network switches.
Configure and maintain UPS devices and batteries, troubleshoot failure, coordinate vendor visits, plan and coordinate downtime with customers.
Install and configure VOIP phones and voicemail, troubleshoot phone issues.
Configure print, scan, and fax features on multifunction devices, coordinate multi-step replacements with vendor, troubleshoot communication issues.
Plan for user moves, including connectivity, computers, and phones.
Maintain and troubleshoot local security/badging systems.
Prepare obsolete assets for disposal.
Assist other IT teams as needed.
You’ll Bring These Qualifications:
Requires bachelor’s degree or equivalent and at least five years of relevant experience.
Must be proficient with Windows desktop operating systems, as well as Dell hardware.
Must be proficient with Microsoft Outlook.
Must have a solid understanding of network communications.
Must have excellent written and verbal communication as well as customer service skills.
Must have the ability to work independently and with minimal supervision.
Must have excellent time management skills.
Must be able to obtain secret clearance
Must possess the ability to effectively communicate with end users by telephone and email.
These Qualifications Would be Nice to Have:
BitLocker and Windows Hello support
OneDrive, Skype for Business and Office 365 experience
Cisco Call Manager experience
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.