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CACI International Service Delivery Coordinator in Annapolis Junction, Maryland

Service Delivery Coordinator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI’s Business and Information Technology Solutions (BITS) Sector has an immediate opportunity for Service Delivery Coordinator in Annapolis Junction, MD.

Multiple shift positions are frequently available to include:

Mid Shift – Sun thru Thursday 10pm -6am

Day Shift – Mon thru Friday 10am – 6pm

Swing Shift – Mon thru Friday 2pm – 10pm

Candidate that can support multiple shifts will qualify to be moved into a selected permanent shift schedule.

What You’ll Get to Do:

As a Service Delivery Coordinator, you will use your knowledge of Systems Administration to prioritize and assign requests for remediation. Your responsibilities may include:

  • Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets

  • Verify tickets for correct routing and research and reroute incorrectly routed tickets

  • Update ticket status and provide work documentation on HD and SR tickets

  • Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.Perform preliminary categorization of problems

  • Assign tickets to appropriate queues.Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team

  • Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation.Complete required ticket updates and work documentation.

  • Escalate problems or tickets to higher level management when required and/or necessary.

You’ll Bring These Qualifications:

  • Bachelors degree in a technical discipliner and 5 years related experience. Additional experience maybe substituted for degree.

  • Current TS/SCI Poly clearance.

  • Ability to prioritize work based on industry guidelines.

  • Excellent organizational and customer service skills.

  • Knowledge of/experience with Support IT

  • Knowledge of/experience with Windows or Linux

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.