CACI International Systems Engineer (Outreach) in Annapolis Junction, Maryland
CACI (Legacy Next Century, seeks multiple Systems Engineer (Outreach) to join our team in Annapolis Junction, Maryland!
Be part of the movement!
Join a new program serving enterprise-wide analyst capabilities for an Intelligence Community (IC) customer. You will develop and sustain integrated feature-rich capabilities that promote the modernizing of visualization and presentation tools across the agency space.
The Systems Engineer (Outreach) will provide direct user support and response to customers using the tool suite for questions regarding account administration, system, and network status. Support/interface with the customer via the phone, VTC, email, chat, and applicable online presence.
To be successful as a Systems Engineer (Outreach), you will:
Respond to system issues and perform minor corrective maintenance
Enter issues via a problem tracking tool and respond to complicated user questions
Monitor the health and status of current systems
Identify common user challenges and work with development teams, UX teams, and product leads
Maintain and update the ticket tracking tool
Assist in the preparation of routine metrics and system availability reports and user support metrics
Follow up with the customer to ensure questions have been answered and collect satisfaction feedback
Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests
Create additional SOPs as needed to perform corrective maintenance
Provide data flow troubleshooting, network troubleshooting, troubleshooting, and diagnosing software and hardware issues
If you meet the following requirements, we encourage you to apply :
Active TS/SCI with Polygraph required
High School diploma or equivalent required
Minimum of two (2) years of demonstrated hands-on experience using tools and capabilities in the Intelligence Community (IC)
SIGINT experience using mission-critical tools or providing training on the tools
Experience working with forward-deployed users
Experience providing direct user support and troubleshooting directly with the user
Experience gathering requirements from users
Experience providing overall process improvement and efficiencies supporting the existing customer base
Experience with JIRA and Confluence
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.