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CACI International Systems Engineer (Outreach) in Annapolis Junction, Maryland

Systems Engineer (Outreach)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI (Legacy Next Century , seeks multiple Systems Engineer (Outreach) to join our team in Annapolis Junction, Maryland!

Be part of the movement!

Join a new program serving enterprise-wide analyst capabilities for an Intelligence Community (IC) customer. You will develop and sustain integrated feature-rich capabilities that promote the modernizing of visualization and presentation tools across the agency space.

The Systems Engineer (Outreach) will provide direct user support and response to customers using the tool suite for questions regarding account administration, system, and network status. Support/interface with the customer via the phone, VTC, email, chat, and applicable online presence.

To be successful as a Systems Engineer (Outreach) , you will:

  • Respond to system issues and perform minor corrective maintenance

  • Enter issues via a problem tracking tool and respond to complicated user questions

  • Monitor the health and status of current systems

  • Identify common user challenges and work with development teams, UX teams, and product leads

  • Maintain and update the ticket tracking tool

  • Assist in the preparation of routine metrics and system availability reports and user support metrics

  • Follow up with the customer to ensure questions have been answered and collect satisfaction feedback

  • Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests

  • Create additional SOPs as needed to perform corrective maintenance

  • Provide data flow troubleshooting, network troubleshooting, troubleshooting, and diagnosing software and hardware issues

If you meet the following requirements, we encourage you to apply :

  • Active TS/SCI with Polygraph required

  • High School diploma or equivalent required

  • Minimum of two (2) years of demonstrated hands-on experience using tools and capabilities in the Intelligence Community (IC)

Desired Experience:

  • SIGINT experience using mission-critical tools or providing training on the tools

  • Experience working with forward-deployed users

  • Experience providing direct user support and troubleshooting directly with the user

  • Experience gathering requirements from users

  • Experience providing overall process improvement and efficiencies supporting the existing customer base

  • Experience with JIRA and Confluence

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.