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CACI International Application Support Agent in Arlington, Virginia

Application Support Agent

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment?

CACI is making a significant impact to the Army by developing and integrating the Integrated Personnel and Pay System-Army (IPPS-A), the Army's future Web-based Human Resources (HR) solution across all Army Components. Designed to alleviate the Army's current reliance on over 70 stove-piped systems, IPPS-A will provide a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information.

CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental effort “once complete, IPPS-A will be the largest integrated personnel and pay system in the world!”


The CACI ISS Team is looking for a Technical Application Support Agent to fill a position in Northern Virginia. The candidate will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application solutions. Contact will include customer telephone support and electronically submitted requests.

The candidate will provide consultative and analytic analysis and problem solving for PeopleSoft and Non-PeopleSoft application-related issues. Will have the responsibility for analyzing business process break downs and solutioning to ensure mission critical processes can be completed in the system as intended. If consultant cannot resolve issue, they will escalating incidents to Tier III support.

Candidate will mostly work independent with general supervision from the shift lead. All interaction will be documented along with incident status and solutions. A successful candidate will be expected to maintain an updated working knowledge of customer systems and current service desk processes and procedures in the context of PeopleSoft Application Support, Non-PeopleSoft Application Support (i.e. Ab Initio, Audit Vault, Splunk, etc.) and Administration.

The candidate will need to be able to conduct analysis of problems and work to quickly develop solutions for non-common questions. The candidate should be able to rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels.

Through analysis the candidate may influence functional or technical subject matter experts through their research and problem solving be explaining facts, policies and procedures. This position may require shift work or on-call, quick response operations support 24/7/365. The candidate should knowledgeable in using Structured Query Language (SQL) for reporting and briefing the analysis to the Application Support Manager.

Additionally, the individual will coordinate with external agencies ensuring all required certifications and forms are complete per agreements and access is provided. Within PeopleSoft platform, candidate will specifically be providing technical expertise within HCM, ELM and CRM.

Candidate should have a working knowledge of UNIX/ Solaris coding as light coding is required of the position. Candidate will use Oracle, OBIEE reporting and coordinate with Application Security to resolve problems. Finally, the successful candidate must have Security+ CE.

Required Qualifications:

  • Ability to obtain a Secret Clearance

  • At least 3 years of directly related experience supporting Application Support operations, preferably supporting a large-scale government customer.

  • University degree or equivalent experience

  • Experience providing technical and functional support with excellent verbal and written (email) communications, as appropriate.

  • Experience in troubleshooting, root cause analysis

  • Excellent verbal and written communication skills

  • Understanding of common human resource issues

  • Strong follow-up and organizational skills

  • Typically has a university degree or equivalent experience and minimum of three years of related work experience

  • Customer service experience in a telecommunications, high tech, or electronics environment.

Preferred Qualifications:

  • Experience working in an Oracle environment

  • Basic ability to run SQL queries, develop queries and investigate data

  • Provisioning and Application Security experience

  • Experience with PeopleSoft Human Resources

  • Experience supporting DoD Army Human Resource Community customers

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.