CACI International Application Support Agent in Arlington, Virginia
Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment? CACI is making a significant impact to the Army by developing and integrating the Integrated Personnel and Pay System-Army (IPPS-A), the Army's future Web-based Human Resources (HR) solution across all Army Components. Designed to alleviate the Army's current reliance on over 70 stove-piped systems, IPPS-A will provide a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information. CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental effort “once complete, IPPS-A will be the largest integrated personnel and pay system in the world!”
The CACI ISS Team is looking for a Technical Application Support Agent to fill a position in Northern Virginia. The candidate will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application solutions. Contact will include customer telephone support and electronically submitted requests. The candidate will provide consultative and analytic analysis and problem solving for PeopleSoft and Non-PeopleSoft application-related issues. Will have the responsibility for analyzing business process break downs and solutioning to ensure mission critical processes can be completed in the system as intended. If consultant cannot resolve issue, they will escalating incidents to Tier III support. Candidate will mostly work independent with general supervision from the shift lead. All interaction will be documented along with incident status and solutions. A successful candidate will be expected to maintain an updated working knowledge of customer systems and current service desk processes and procedures in the context of PeopleSoft Application Support, Non-PeopleSoft Application Support (i.e. Ab Initio, Audit Vault, Splunk, etc.) and Administration.
The candidate will need to be able to conduct analysis of problems and work to quickly develop solutions for non-common questions. The candidate should be able to rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels. Through analysis the candidate may influence functional or technical subject matter experts through their research and problem solving be explaining facts, policies and procedures. This position may require shift work or on-call, quick response operations support 24/7/365. The candidate should knowledgeable in using Structured Query Language (SQL) for reporting and briefing the analysis to the Application Support Manager.
Additionally, the candidate will provide business management support and support the Control account manager, (CAM) in executing CAM duties. Act as liaison to the business management team to support estimating, analysis, rolling wave, and proposal development. Drive and manage sustainment Recruiting activities and coordinate onboarding activities.
The candidate will coordinate with external agencies ensuring all required certifications and forms are complete per agreements and access is provided. Within PeopleSoft platform, candidate will specifically be providing technical expertise within HCM, ELM and CRM. Candidate should have a working knowledge of UNIX/ Solaris coding as light coding is required of the position. Candidate will use ORACEL OBIEE reporting and have coordinate with Application Security to resolve problems. Finally, the successful candidate must have Security+ CE.
•1 year of Control account management and earned value analysis
•At least 1- 2 YEARS of directly related experience supporting Business management and control account management activities Application Support operations, preferably supporting a large-scale government customer.
•University degree or equivalent experience
•Experience providing functional support with excellent verbal and written (email) communications, as appropriate.
•Experience working with complex spreadsheets
•Basic ability to run SQL queries, develop queries and investigate data
•Active Secret Clearance
•Experience in troubleshooting, root cause analysis
•Provisioning and Application Security experience
•Experience with PeopleSoft Human Resources
•Excellent verbal and written communication skills
•Experience supporting DoD Army Human Resource Community customers
•Understanding of common human resource issues
•Strong follow-up and organizational skills
EDUCATION & EXPERIENCE:
Typically has a university degree or equivalent experience and minimum of three years of related work experience
Customer service experience in a telecommunications, high tech, or electronics environment.
- Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide.
CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.