CACI International Operations Support Lead in Arlington, Virginia
The Operations support Lead report to the Operations manager and be responsible for day to day for systems, applications support activities. This Operations support lead will coordinate and support technical systems operations, preform daily execution of inbound and out bound interfaces, coordinate with DISA data centers to facilitate the patch management life cycle, lead incidents, tickets and issues to closure, develop and execute standard operations procedures. The Operations support lead will closely coordinated with the Human Resources Integration Center, HRIC, Help Desk and Government teams to assure daily systems operations are executed and maintained.
Duties and Responsibilities:
Identify, monitor and drive to resolution resolve operational problems and issues within the defined service level agreements.
Analyze root causes of operational malfunctions and coordinate resolutions.
Handle escalated issues and follow-up on outstanding issues promptly.
Develop preventive measures and document issue resolution procedures.
Manage job calendars and flows to ensure timely completion.
Recommend process improvements to improve operational efficiency
Evaluate current operational processes and recommend improvements
Develop Standard operating procedures and knowledgebase solutions
Monitor system operations and troubleshoot problems.
Manage job scheduling tool and monitor repair activities.
Maintain daily logs of operational issues and maintenance activities.
Monitor systems status and provide consolidated operational metrics and reporting
Develop support plan to prioritize and resolve multiple issues.
Address customer issues promptly and accurately.
Must have active Secret clearance
Must have Security + certification or must obtain within 90 days of start
Bachelor's degree in Computer Science or Information Systems or other technically relevant degree
10 years of supporting large scale government applications and infrastructures
5 years as Tier 3 application and or infrastructure support
5 years’ experience in patch management in a Unix / linux environment
5+ years of experience managing and operating batch processing schedules
5+ years of incident management / resolution in a
5+ years of experience administrating PeopleSoft or other ERP / equivalent system
5 years of Unix/Linux patch management experience
5+ Ability to plan and track work of others
Ability to organize and lead meetings to communicate status and planning
Must be a team player and be able to adjust to a dynamic working environment that supports a government agency
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.