CACI International Secure Mobility Implementation Team (SMIT) Tech in Arlington, Virginia
Secure Mobility Implementation Team (SMIT) Tech
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
What You’ll Get to Do:
As a Secure Mobility Implementation Team (SMIT) Tech on the Secure Mobile Team you will be responsible for ensuring the MS Access database for tracking devices is maintained daily for accurate reporting, submit orders in Storefront for DMCC/Windar-S devices, update and work Remedy tickets, pickup/deliver devices between Crystal Gateway 1 (CG1) & Pentagon using the DOD shuttle, assist with deploying provisioned devices to users along with explaining basic usage and known fix actions. The SMIT tech will report to the Secure Mobile Team Lead. The ideal candidate must have MS Excel experience, rotate between GC1 and the Pentagon as scheduled, and able to work efficiently in steady paced environment.
More About the Role:
Complete assigned tasks and established priorities set by SMIT Lead
Update the MS Access tracking database daily to reflect deactivated/obsolete devices
Order new devices and document all turn in and break fix devices
Submit Storefront orders and update data via applicable DISA websites
Update/create MS Excel spreadsheets and produce reports via MS Access database as directed
Interface with the DISA HQ and the edge site
Assist customers with device configuration in reference to initial passwords, pass-codes, and pins receipt during deployment and basic usage
Notify SMIT Lead of any team Work Instructions and SOPs to be created or updated
Attend meetings as directed by the Secure Mobile Managers/Leads, FS Managers, Contract PMs and Government Team
Assist with preparing team data for the weekly IPR with Government Leadership in the absence of the SMIT Lead
Complete training and utilize required tools to accomplish job functions
Utilize ITIL best practices to enhance and optimize the services provided to end users .
You’ll Bring These Qualifications:
Qualifications and Experience :
Ability to generate or develop reports in various formats (Excel, PowerPoint, etc.)
Strong customer service orientation
Good written, oral, and interpersonal communication skills.
Ability to present ideas in business-friendly and user-friendly language
Keen attention to detail and well organized
Team-oriented and skilled in working within a collaborative environment
Active Secret security clearance
Bachelor's with 1 or more years of experience, or a Master's with 0-2 years of experience
Current DoD 8570 IAT Level II certification: CCNA Security, CySA+, Security+ CE, etc.
Preferred Education and Experience:
ITIL v3 Foundations AND HDI Desktop Support Technician or A+ related certifications relevant to service desk support
Hands-on experience working with BMC Remedy ticket systems
Prior work experience in a fast-paced DoD environment
This position requires the ability to perform the below essential functions:
Sitting for long periods
Standing for long periods
Ambulate throughout an office
Ambulate between several buildings
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.