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CACI International ServiceNow Practice Manager in Arlington, Virginia

ServiceNow Practice Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Supports the Vice President / Division Manager in planning, establishing and growth of the ServiceNow Practice (corporate level). Supports existing programs in strategy and implementation initiatives. Acts as a liaison between technical and functional areas. Provides guidance on increasing program efficiencies and innovations with ServiceNow options. Supports the identification of new talent and the growth of existing. Supports New Business Capture with strategy, design, and modeling of ServiceNow solutions. Contributes to proposals by writing and reviewing materials related to ServiceNow technologies and implementations. Develops roadmaps for technology insertion for current and potential customers. Prepares marketing materials and meets with customers to demonstrate CACI capabilities and solutions.

As the ServiceNow (SNOW) Practice Manager, you will be responsible for overseeing CACI’s existing portfolio of ServiceNow services and increasing those capabilities to maximize customer value. You will work with the Vice President/Division Manager across a large swim lane that touches multiple customers and contracts across the OG (Operating Group). Critical to the success of this role will the establishment of a formal ServiceNow Practice that will serve as a repository for best practices, provide consultant-like strategy and support for existing programs, provide support for bid and proposal opportunities, and develop current and future ServiceNow resources, reducing the need for extensive hiring/partnering outside of the company. This practice will be the central location for incorporating SNOW planning, implementation, and support concepts into CACI’s overall approach to Service Delivery. The SNOW Practice Manager will interface with customer leadership and decision makers, collaborating to define near, mid and long-term priorities and prepare roadmaps to ensuring customer requirements are met and align with SNOW and industry best practices.

More About the Role:

  • Provide leadership to both CACI’s developers and product management (scrum masters, business analysts, etc.) to address priorities and achieve objectives.

  • Assist with identifying qualified staff to support program initiatives and B&P objectives.

  • Work with existing program teams to establish a mature governance model for tracking and adherence to agency standards.

  • Work to drive collaboration across programs within the BITS Sector to promote knowledge exchange and understanding of the latest solution capabilities.

  • Work directly with ServiceNow to leverage vendor expertise and incorporate knowledge into our internal database of tools and capabilities.

  • Provide thought leadership across the portfolio to drive customer mission priorities and project success.

  • Bring a collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership.

  • Development Executive Briefs to demonstrate Value Propositions, etc.

  • Identify and make recommendations on M&A targets to increase the corporate capabilities and expertise.

  • Review current ServiceNow COP and provide improvements as needed and approved.

  • Submit proposal(s) for ongoing investment in ServiceNow technologies and capabilities.

You’ll Bring These Qualifications:

  • BA + 15 years’ experience

  • A minimum of 7 years’ direct experience with ServiceNow

  • Strong organization and communications skills and ability to work collaboratively with Senior Government Leaders.

  • Strong initiative to proactively establish relationships, finding opportunities to innovate and improve value.

  • Ability to work independently on complex tasks with little direction and management oversight.

  • Able to understand the day-to-day operational needs of customers and identify areas for improvement in business processes and propose solutions.

  • Excellent written and verbal communications skills.

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.