CACI International Sr. IT Specialist- Headquarters Operations Support in Arlington, Virginia
What You’ll Get to Do:
As a Sr IT Specialist supporting our DHS customer, you'll deliver professional, high quality services directly to the customer, providing both remote and in-person support for new installations and break/fix incidents. You'll be responsible for supporting and troubleshooting a variety of technologies (desktops, laptops, tablets, software, etc.) adhering to service level agreements based on user classifications. Headquarters Operations Support includes positions located at TSA Headquarters, Metro Park, TSIF and Annapolis Junction.
More About the Role:
Provides advanced technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies.
Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals.
Documents all changes in Remedy ticketing system to ensure all asset and configuration information is up to date.
Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.
Escorts general contractors and TSA staff as requested.
Responsible for the on-site coordination of advanced break/fix installations with hardware maintenance providers, providing after hours support when required
Executes and maintains IT infrastructure inventory information, completing quarterly inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset lists
Recommends customer service and IT process support enhancements, researching and recommending new technologies and procedures.
Provide coordination and maintenance of IT assets prior to and during each TSA COOP event and exercise.
You’ll Bring These Qualifications:
Ability to obtain a DOD Security Clearance
Ability to obtain a DHS Entrance on Duty (EOD)
Minimum of 5 years providing desk-side IT support
Experience supporting variety of IT technologies (Laptops, Mobile devices, ect.)
Self-motivated and proactive – able to work independently, identify opportunities and develop new ideas
Able to plan and prioritize team workload to ensure objectives are achieved on time
Team Player – This role is part of a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion
These Qualifications Would be Nice to Have:
- Relevant DHS focused experience
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.