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CACI International Sustainment Operations and Capability Support Lead in Arlington, Virginia

Sustainment Operations and Capability Support Lead

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is making a significant impact to the Army by developing and integrating the Integrated Personnel and Pay System-Army (IPPS-A), the Army’s future Web-based Human Resources (HR) solution across all Army Components. Designed to alleviate the Army’s current reliance on over 70 stove-piped systems, IPPS-A will provide a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information.

Join us to be a part of this exciting and monumental effort – once complete, IPPS-A will be the largest integrated personnel and pay system in the world!

What you’ll get to do:

• Responsible for the sustainment of the fielded system and logistics planning for future releases consistent with program and organizational strategy

• Anticipates logistics problems related to operational effectiveness, maintainability, reliability, and availability of the production system and supporting environments

• Manages issues and executes contingency plans and solutions to mitigate operational risk, end user risk, and interface partner impacts

• Applies expert knowledge of sustainment best practices to staff and integrate Tier 2 help desk, Tier 3 break/fix and enhancement, IT Operations, and Release Management with cross-program Build, Infrastructure and Test activities to meet service level agreements

• Employs industry best practices such as Agile development and ITIL applied to ERP solutions and specifically PeopleSoft applications

• Performs integrated sustainment life cycle management of logistics support and project activities, priorities, roles, responsibilities, and timelines

• Participates in creation of standard operating procedures, Help Desk plans and communications material to efficiently and effectively provide logistics life cycle support

• Creates, drafts and/or reviews contract deliverables and program documentation

• Generates formal review comments and supports responses to formal and informal Government review comments

• Leads or participates in the coordination, support and evaluation of program-level Boards and meetings, tracks actions and outcomes, and researches and documents root cause of issues

• Develops and maintains a Comprehensive Release Plan and associated resource capacity and environment management plans

• Oversees the update and maintenance of the Release Management Plan

• Leads and participates in major and minor release deployment planning to develop a comprehensive deployment plan for both unclassified and classified products

• Provides regular reporting with supporting metrics to senior management on sustainment logistics issues

• Works collaboratively in a team environment with a strong focus on customer service and solution ownership to drive continuous service improvement

• Responsible for the employment, training, motivation, discipline and performance evaluation of assigned employees

• Provides coaching and guidance to less experienced employees

Qualifications that you’ll bring:

  • Expert-level knowledge of sustainment life cycle management activities for projects/operations in an organization similar in size to this acquisition

  • Expert-level knowledge of industry accepted standards and best practices related to life cycle management for large ERP implementations with PeopleSoft applications

  • Five or more years’ transition sustainment and capability support lead experience

  • Three or more years’ professional experience in Army, or DoD, in a logistics, help desk, and operations management capacity of the production system

  • Three or more years’ IT experience in the DoD or Army

  • Willing and able to obtain a U.S. Government Secret security clearance; current and active SECRET security clearance preferred

  • Bachelor’s degree in an IT related field, or 10+ years’ relevant experience in lieu of a degree

Qualifications that are nice to have:

  • Knowledge of enterprise-level Oracle Enterprise Resource Planning (ERP) applications, Enterprise Data Integration, Data Warehouses, and Business Intelligence Analytics

  • Knowledge of PeopleSoft Human Capital Management, Customer Relationship Management, Enterprise Learning Management applications and underlying table structures

  • Knowledge of Oracle relational database management, Oracle Enterprise Service Bus, Oracle Business Intelligence, and Ab Initio for ETL and data management

  • Cloud ERP implementation and operations experience

  • CompTIA A+, ITIL (v4), Agile Certifications

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.