CACI International Technical Support Specialist in Arlington, Virginia
Technical Support Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment? CACI is making a significant impact to the Army by developing and integrating the Integrated Personnel and Pay System-Army (IPPS-A), the Army's future Web-based Human Resources (HR) solution across all Army Components. Designed to alleviate the Army's current reliance on over 70 stove-piped systems, IPPS-A will provide a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information. CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental effort “once complete, IPPS-A will be the largest integrated personnel and pay system in the world!”
What you'll get to do:
The CACI ISS Team is looking for a Technical Support Specialist to fill a shift position (flexible) in Arlington, VA.
You will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application solutions either via telephone support or electronically submitted requests.
More about the role:
Provide consultative and analytic analysis and problem solving for PeopleSoft and Non-PeopleSoft application-related issues
Responsible for analyzing business process break downs and solutioning to ensure mission critical processes can be completed in the system as intended
Escalate incidents to Tier III support as needed
Document all interaction to include incident status and solutions.
Maintain an updated working knowledge of customer systems and current service desk processes and procedures in the context of PeopleSoft Application Support, Non-PeopleSoft Application Support (i.e. Ab Initio, Audit Vault, Splunk, etc.) and Administration
Conduct analysis of problems and work to quickly develop solutions for non-common questions
Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels
May influence functional or technical subject matter experts through their research and problem solving by explaining facts, policies and procedures
Report and provide briefings to the Application Support Manager
Coordinate with external agencies ensuring all required certifications and forms are complete per agreements and access is provided
Within the PeopleSoft platform, provide technical expertise within HCM, ELM and CRM.
Have a working knowledge of UNIX/ Solaris coding
Utilize SQL for data analysis, ORACLE OBIEE reporting and will coordinate with Application Security to resolve problems
Obtain Security+ CE
This position may require shift work or on-call, quick response operations support 24/7/365.
Qualifications you’ll bring:
Bachelors Degree (in Computer Science or Information Technology preferred) or equivalent experience
Basic ability to run SQL queries, develop queries and investigate data
Experience in troubleshooting, root cause analysis
Understanding of common human resource issues
Experience in a telecommunications, high tech, or electronics environment
Willing and able to obtain a Secret Clearance
Willing and able to work shift work or on-call, quick response operations support 24/7/365
Qualifications that are nice to have:
Experience providing technical and functional IT support
Experience working in an Oracle environment
User Provisioning and Application Security experience
Experience with PeopleSoft Human Resources
Experience with scheduling tools
Excellent verbal and written communication skills
Strong follow-up and organizational skills
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.