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CACI International Technical Support Specialist in Arlington, Virginia

Technical Support Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment? CACI is making a significant impact to the Army by developing and integrating the Integrated Personnel and Pay System-Army (IPPS-A), the Army's future Web-based Human Resources (HR) solution across all Army Components. Designed to alleviate the Army's current reliance on over 70 stove-piped systems, IPPS-A will provide a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information. CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental effort “once complete, IPPS-A will be the largest integrated personnel and pay system in the world!”

What you'll get to do:

The CACI ISS Team is looking for a Technical Support Specialist to fill a shift position (flexible) in Arlington, VA.

You will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application solutions either via telephone support or electronically submitted requests.

More about the role:

  • Provide consultative and analytic analysis and problem solving for PeopleSoft and Non-PeopleSoft application-related issues

  • Responsible for analyzing business process break downs and solutioning to ensure mission critical processes can be completed in the system as intended

  • Escalate incidents to Tier III support as needed

  • Document all interaction to include incident status and solutions.

  • Maintain an updated working knowledge of customer systems and current service desk processes and procedures in the context of PeopleSoft Application Support, Non-PeopleSoft Application Support (i.e. Ab Initio, Audit Vault, Splunk, etc.) and Administration

  • Conduct analysis of problems and work to quickly develop solutions for non-common questions

  • Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels

  • May influence functional or technical subject matter experts through their research and problem solving by explaining facts, policies and procedures

  • Report and provide briefings to the Application Support Manager

  • Coordinate with external agencies ensuring all required certifications and forms are complete per agreements and access is provided

  • Within the PeopleSoft platform, provide technical expertise within HCM, ELM and CRM.

  • Have a working knowledge of UNIX/ Solaris coding

  • Utilize SQL for data analysis, ORACLE OBIEE reporting and will coordinate with Application Security to resolve problems

  • Obtain Security+ CE

This position may require shift work or on-call, quick response operations support 24/7/365.

Qualifications you’ll bring:

  • Bachelors Degree (in Computer Science or Information Technology preferred) or equivalent experience

  • Basic ability to run SQL queries, develop queries and investigate data

  • Experience in troubleshooting, root cause analysis

  • Understanding of common human resource issues

  • Experience in a telecommunications, high tech, or electronics environment

  • Willing and able to obtain a Secret Clearance

  • Willing and able to work shift work or on-call, quick response operations support 24/7/365

Qualifications that are nice to have:

  • Experience providing technical and functional IT support

  • Experience working in an Oracle environment

  • User Provisioning and Application Security experience

  • Experience with PeopleSoft Human Resources

  • Experience with scheduling tools

  • Excellent verbal and written communication skills

  • Strong follow-up and organizational skills

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.