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CACI International UC/AV Engineer in Arnold, Missouri

UC/AV Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

What You’ll Get to Do:

The UC/AV Engineer shall exhibit an ability to judge situations rationally and objectively, taking into account the necessary facts, information, and company procedures. In support of Tier3 support operations, the UC/AV Engineer shall determine severity and follows priorities while considering risks and viable alternatives. The UC/AV Engineer shall have the ability and desire to take ownership of support issues and reach successful resolution with customers. Additionally, he/she shall provide technical assistance and support as part of the core engineering team and be directly involved with non-standard voice operations. The UC/AV Engineer will be involved in the daily operations of roughly 8500 customer phones across multiple systems.

More About the Role:

The Unified Comms / Audio Visual Engineer shall manage projects in the deployment of Telephony and A/V infrastructure areas including, but not limited to:

  • Cisco Unified Communications Manager

  • Cisco Unified Communications Manager IM & Presence Service

  • Cisco Unity Connection

  • Cisco Agent Desktop for Cisco Unified Contact Center

  • Cisco Meeting Server (CMS)

  • Cisco TelePresence Management Suite (TMS)

  • Deployment of VoIP and dVTC/VTC at future off site locations

  • Continued upgrading and improving on existing systems  

You’ll Bring These Qualifications:

  • Active TS/SCI clearance

  • Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.

  • 5-8 years of related systems engineering experience within the areas of Unified Comms / Audio Visual systems engineering

  • Understand UC and AV design, requirements, and functions.

  • Provide expert level technical input in the area of Unified Communications and AV system administration

  • Experienced with Call Manager 12.5 or higher, expert level proficiency in utilizing Bulk Administration Templates and Tools.

  • Coordinate with source data custodians to understand the data required to meet a specific requirement

  • Expert level proficiency in MS Excel and other data manipulation tools required to logically sort, reference, analyze, and correlate data from multiple non-standard data sources

  • Develop and execute detailed SOP's and documentation in areas of Unified Communications and AV Engineering

  • Perform integration proof of concept testing as required

  • Provide weekly status reports to manager and/or stakeholders as required

  • Expertise in WAN network facilities and protocol

  • Demonstrate detail-oriented, logical approach to manipulating large data sets

  • Strong interpersonal skills, excellent oral and written communication skills

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.