CACI International Jobs

Job Information

CACI International Help Desk Support Specialist in Atlanta, Georgia

Job Description

What You’ll Get to Do:

CACI is seeking a Help Desk Support Specialist to support the Centers for Disease Control and Prevention (CDC) in Atlanta, GA. As a recognized authority, the Help Desk Support Specialist supports users with an array of technology issues and network access problems that may be reported/requested through a telephone call or by email.

A NACI is required to begin employment. CACI has the ability to provide clearance sponsorship for qualified individuals.

Additional Responsibilities include:

  • Provides customer service and translates technical findings into the Service Center application.

  • Provides 100% telephone support for local & remote customers using Windows 7 & 10/Office 2013 & 2016 SLA environment.

  • Provides troubleshooting support for general networking, wireless, Outlook & printer issues.

  • Provides troubleshooting support for desktops, laptops, tablets, Smartphones, iPhone or iOS device, Apple/Mac, Blackberries and emerging technologies.

You’ll Bring These Qualifications:

  • A NACI is required to begin employment. CACI has the ability to provide clearance sponsorship for qualified individuals.

  • Typically requires high school diploma or equivalent

  • 1+ years of experience triaging calls, researching moderately complex problems and questions, responding with answers and interventions, providing on site assistance, tracking calls

  • 1+ years of experience serving in help desk capacity providing phone and in-person support to users in the areas of software, peripherals, etc

  • 1+ years of experience providing desktop support and server assistance in a Microsoft Windows 7 & 8 and Microsoft Office 2010 (or later) environment

  • 1+ years of experience performing troubleshooting and supporting software including issues due to service packs and hot fixes for approved systems and devices. Support encompasses desktops, laptops, tablets, smartphones, iPhone or iOS device, Apple/Mac, Blackberries and other emerging technologies

  • 1+ years of experience interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem

  • Software knowledge/experience with Active Directory, remote desktop, VPN, SecurID, Internet Explorer, Adobe

  • Desired knowledge in Citrix, Skype for business, Smart Card/CAT card support

  • Effective written and verbal communication

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location

US-Atlanta-GA-ATLANTA

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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