CACI International Field Support Group Lead in Austin, Texas
Field Support Group Lead
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
CACI delivers industry leading Signals Intelligence exploitation and Electronic Warfare (SIGINT/EW) products that enable our nation’s tactical warfighters to effectively utilize distributed grids of networked sensors, assets, and platforms to perform a variety of critical national security driven missions. We are seeking to grow our highly capable Support Group with a talented, passionate individual who is excited about using and supporting state-of-the-art, user-centric technologies which profoundly impact the U.S. defense and intelligence communities. The successful candidate is an individual who is never satisfied with continuing with the status quo just because “it’s the way things have always been done”.
What You'll Get to Do
Our team is seeking a Field Support Group Lead for our Support group of 10-15 field service and product support personnel supporting multiple customers and programs from our Austin, Texas office. In this role you will be leading teams providing Level 1-3 remote and on-site support, as well as Information Assurance. Our teams are the primary points of contact for supporting a variety of field deployed, operational systems. You will work both independently and as a team member on projects dealing with a variety of computer system, network, and cybersecurity challenges.
Duties and Responsibilities
Provide leadership over planning, scheduling, and risk management activities.
Lead and grow high performance technical teams to innovate and execute both short-term and long-term project goals.
Manage the technical staff as they execute tasking for multiple government customers.
Work with project managers to manage budgets, schedules and staffing.
Provide staff leadership and oversight to include hiring, performance management, career development, technical direction, and workload management for your teams.
Establish process improvements to increase product quality, efficiencies and overall customer and employee satisfaction.
Provide rigorous and quantitatively backed analyses to support root-cause analysis and issue resolution.
Support technical coordination of multidisciplinary technical teams including both software and hardware development, system integration, and release to resolve technical issues uncovered in testing or reported by operational customers.
Provide program managers and engineering management regular status reports to ensure alignment of project objectives, product strategy and technical solutions
Travel to CONUS and OCONUS customer sites to support installations, test events, and training
Apply at least half of your time working on customer tasking and/or internal research and development (IR&D) efforts as needed.
Typically requires bachelor's degree or equivalent and a minimum of 5 years of related experience
An active TS/SCI clearance is required
Current certification compliant with DoD 8570 IAT level I (COMPTIA Security +) (or the ability to get one in first 90 days)
Typically requires 5+ years technical supervisory/management experience
Ability to understand and effectively explain technical architectures and implementations associated with complex Multi-INT and distributed intelligence solutions to Customer Leadership and Subject Matter Experts
Exceptional interpersonal skills including active listening, negotiation, and conflict resolution
High degree of attention to detail and organization skills
Ability to work with minimal supervision while maintaining cooperative, force multiplying relationships with peers within the company
Ability to evaluate technical trade-offs
Ability to perform tasks for multiple concurrent projects
Ability to work in a dynamic environment with frequent priority adjustments
Self-starter with good interpersonal and written/verbal communication skills
These Q ualifications would be nice to have:
Experience with system security and accreditation processes
Previous experience with military Signals Intelligence (SIGINT) and overall Intelligence, Surveillance, and Reconnaissance (ISR) capabilities, operations, and related qualifications is considered a plus
Ability to write code or scripts to automate software production processes
Red Hat certifications
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
As required by Executive Order 14042, Federal contractor employees are required to be fully vaccinated against COVID-19 by December 8, 2021 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination before starting employment with CACI.