Job Information
CACI International SIGINT Operations Support Technician in Austin, Texas
SIGINT Operations Support Technician
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
What You’ll Get to Do:
Resolve various military customers’ hardware and software functionality problems by providing a high degree of timely customer service and technical expertise. Provide customer training on CACI software via chat, phone, or classroom-based methods and assist on installation of systems for customer's platforms and ground sites.
More About the Role:
Under limited supervision, perform a variety of specific professional tasks to include;
Monitoring, troubleshooting, configuring, and training of CACI specific products such as APERTURE, POINTGUARD, and GEOnet
Maintain operational readiness of deployed systems including network and storage administration via various scripts and manual Unix/Linux line commands
Operational support of fielded systems (training, documentation, tech assists, mission planning)
Provide hardware & software technical support to external and internal customers
Ensure software bugs are written and tracked properly via JIRA
Attend “JIRA bug juries” to provide an operational perspective
Provide testing of newly deployed operational software builds
Present weekly/monthly status and activity reports and executive high-level metrics to internal and external customers
Provide after-hours troubleshooting support when needed
Work closely with developers, quality assurance, security, and support teams to achieve project objectives
Travel to customer sites for test events and to provide training
Configure systems IAW project requirements
Provide high-level demonstrations of CACI products
You’ll Bring These Qualifications:
Active Top Secret (TS)/SCI with poly required
Typically has a University Degree (BA/BS) or equivalent experience and a minimum of 5 years related work experience
Previous experience with military Signals Intelligence (SIGINT) and overall Intelligence, Surveillance, and Reconnaissance (ISR) capabilities, operations, and related qualifications
Must have, or be willing to obtain within 6 months of hiring, a current certification compliant with DoD 8570 IAT level 1 (COMPTIA Network+ CE)
Ability to travel up to 25%
Experience with Linux operating systems
Ability to manage tasks for multiple concurrent projects
Self-starter with good interpersonal and written/verbal communication skills
These Qualifications Would be Nice to Have:
Experience with Navy Surface and airborne cryptologic systems such as SSEE INC E/F, BANSHEE, and CCOP, or similar Joint-Service solutions.
Experience operating and configuring DRT-based equipment
Significant experience with Linux operating systems
Current certification compliant with DoD 8570 IAT level 2 (COMPTIA Security +)
Bash/Python Scripting experience
Experience with GEOnet and/or POINTGUARD
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.