CACI International Change & Configuration Management Lead in Chantilly, Virginia
What You’ll Get to Do:
The IT Service Management (ITSM) Change Management Lead is responsible for the daily oversight, integration, and governance of the Change and Configuration Management processes on a US government contract.
The Change Management Lead actively engages with the change management process across stakeholder’s multiple service providers to ensure that IT staff and ITSM tool sets are equipped for efficient and effective execution of the Change and Configuration Management processes. The Lead is also responsible for monitoring, measuring, enforcing, and continually improving those processes.
More About the Role:
Experience leading a Change Management team in the integration of processes across multiple MSPs and facilitating continuous service improvement across the MSP service ecosystem
Develop, implement, and maintain internal Configuration and Change management policies, procedures and associated training plans
Conduct Change Advisory Board (CAB) meetings. Actively participate in Change Control Meetings and provide change management insight and expertise to influence decisions
Develop change effectiveness metrics strategy and plan, and report on metrics related to the Change Management processes
Contribute to organizational efficiencies by monitoring, measuring and improving the change management process
Conduct, review and oversee the submitted change requests through the change management process, project readiness assessment
Provide direction across the US government and contract for proper resolution of change request issues and foster a common understanding of the Change Management processes scope, applicability, and key sub-processes including configuration and requirements management
Integrate the change management and configuration management tracking / ticketing systems across multiple MSPs, ensuring all changes to the operational environment can be traced through the documentation and approval process
Create reporting tools to accurately report change metrics. Create and maintain a Change Control dashboard
Oversees and manages repository for program artifacts
Organizes, writes, edits and produces technical documentation per project standards regarding order, clarity, conciseness, style, and terminology.
Coordinates the quality-control activities required to ensure the accuracy and adequacy of each publication, including in-process and final reviews, editing for compliance with all applicable specifications and standards, validation, and change verification that quality publications are produced
Ensures documentation complies with all applicable specifications, standards, and other project constraints
Supports quality assurance efforts to ensure visual fidelity of all graphical materials
You’ll Bring These Qualifications:
Bachelor’s degree in a related IT field or applicable degree or experience required
Minimum of 5-7 years of experience leading Change and Configuration Management operations in an IT environment
Experience with Change Management tools and workflows
Ability to facilitate meeting of with Program and Government personnel
Strong verbal and written communication skills
Extensive knowledge of MS Product Suite (Word, Excel, SharePoint)
TS/SCI with poly required
These Qualifications Would be Nice to Have:
Experience with process improvement methodologies such as Six Sigma, Lean, and TQM
Experience with ServiceNow
ITIL v3 Foundations or ITIL 2011
ITIL Change Management certification
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.