CACI International Cisco Unified Communications Engineer in Chantilly, Virginia

Job Description

CACI is currently looking for outstanding IT candidates to join our TSA IT Management, Performance Analysis, and Collaborative Technologies (IMPACT) team in the National Capital Region (NCR) and throughout the United States. CACI will provide a variety of IT services through IMPACT including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services. CACI will support TSA in both classified and unclassified IT operational environments increasing availability and security for a variety of applications and systems. IMPACT services will integrate with the broader DHS mission and enhance existing Department-wide IT capabilities.

What You’ll Get to Do:

Develops requirements from a project's inception to its conclusion for a particular IT subject matter area (i.e., simple to complex systems). Assists other project members with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: Unified Communications architecture; networking; telecommunications; automation; communications protocols; risk management/electronic analysis; software; life-cycle management; software development methodologies; modeling and simulation; disaster recovery; and requirements management. Applicant expected to have a understanding of your specialty areas within the Collaboration Team. The ideal candidate for this role would have a solid Cisco Unified Communications and Collaboration background with an emphasis on UCCX. Experience with large-scale Cisco Unified Communications and Collaboration solutions including design, implementation and support

More About the Role:

  • Responsible for promoting, improving, maintaining and supporting all telecommunications services and/or system.

  • Provides leadership and training for UX Technicians. Leads, directs, and reviews the work of the Voice team to ensure the programs operational goals are met.

  • Ensures that all software including network control programs satisfy the communications needs covering both the hardware and software installed.

  • Configuration and design of Cisco UCX, Cisco Communication Manager (CUCM), Unity Connection, IM & Presence, UCCX, Cisco Jabber, and Expressway products

  • Knowledge of Video Conferencing, TelePresence, and WebEx/Spark solutions- Ensures that appropriate telecommunications documentation exists, including operational instructions.

  • Provides regulatory monitoring and voice network analysis regarding short and long range planning for in-house systems.

  • Serves as a liaison to users, departments and vendors by providing the expertise on all aspects of telecommunications services and systems used throughout the organization.

  • Leads service / system upgrades while being a team player involving telecommunications and networking projects.

  • Performs analysis in determining business process improvements utilizing the telecommunication systems.

  • Ensures that hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues is provided by telecommunication analysts.

  • Participates in developing the architecture of the organization's external communication components.

  • Researches and evaluates available and emerging voice, data and video communication technologies to recommend future implementations.

  • Performs software administration and support the telecommunications systems, including planning for upgrades, resolving complex issues, routine maintenance, monitoring hardware and system performance, and managing client software.

  • Takes the lead role on system upgrades and implementations, using sound project management skills to achieve objectives.

  • Works closely with network administrators on communication and connectivity projects and maintenance.

  • Uses knowledge of current systems to promote beneficial capabilities and leverage use of the system's features.

You’ll Bring These Qualifications:

  • Ability to obtain a DOD Security Clearance

  • Ability to obtain a DHS Entrance on Duty (EOD)

  • Typically has a University Degree (BA/BS) or equivalent experience and minimum 7 years of related work experience

  • Specific knowledge of Cisco UCX, Cisco Communication Manager (CUCM), Unity Connection, IM & Presence, UCCX, Cisco Jabber, and Expressway products

  • This section should include required qualifications, including Years of Experience as outlined in the Job Leveling Guide. Remember, if your contract contains minimum Labor Category Qualifications, they must be included.

These Qualifications Would be Nice to Have:

  • Relevant DHS focused experience

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.