CACI International Computer Systems Analyst 1 (DCSA Contract) - Chantilly, VA in Chantilly, Virginia
Computer Systems Analyst 1 (DCSA Contract) - Chantilly, VA
Job Category: Service Contract Act
Time Type: Full time
Minimum Clearance Required to Start: Favorable SSBI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
What You’ll Get to Do:
Being a part of the IMSD helpdesk, you will actively troubleshoot IT tickets through the ticketing system and call center.
Apart from handling tickets, you will assist with asset management by assisting with the upkeep of the laptops and printers provided to the user.
At times you will be imaging laptops and prepping IT equipment to be shipped to our users in the field.
Time management will be key in keeping up with tickets and any side tasks assigned.
Troubleshoots user's IT issues, determining probable source of the issue
Accurately enters the description of the IT issue and the user’s data into the ticketing system, resolves problem on the spot, or passes problem to admin/manager level.
Coordinates problem resolution with users and other support staff as necessary, follows up to ensure that customer is satisfied with resolution.
May prepare reports on customer support activity as required.
Provides desk-side support for local users as appropriate.
Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.
You’ll Bring These Qualifications:
Typically has 1-3 years of experience
Vocational or technical education in addition to related work experience
Excellent customer service skills, phone etiquette, and basic email proficiency
Must have a current favorable determination based on a closed Single Scope Background Investigation (SSBI).
Normal demands associated with an office environment.
Ability to work on computer for long periods and communicate with individuals by telephone, email, and face to face.
Ability to lift 25 pounds.
Some travel may be required.
Normal demands associated with working in an office environment.
These Qualifications Would be Nice to Have:
- CompTIAA+ Network+ Experience in configuring and repairing IT hardware
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
As directed by Executive Order 14042, all current and newly hired employees are required to be fully vaccinated for COVID-19 by January 18, 2022 and provide proof of vaccination, except where they are legally entitled to an exemption/accommodation.