CACI International Computer Systems Analyst 1 in Chantilly, Virginia
Troubleshoots user's problems, determining probable source of malfunctions.
Accurately enters problem descriptions and user data into online system, resolves problem on the spot, or passes problem to second level support.
Coordinates problem resolution with users and other support staff as necessary, follows up to ensure that customer is satisfied with resolution.
May prepare reports on customer support activity as required.
Provides desk-side support for local users as appropriate.
Experience in configuring IT hardware
Communicate effectively with users and update tickets with all relevant information.
Requires basic job knowledge of systems and procedures obtained through prior work experience or education
Typically has 1-2 years of experience
May require vocational or technical education in addition to related work experience
Works under moderate supervision for routine tasks
Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.
Current favorable SSBI is required for position
Ability to pass a mandatory Pre-Employment drug test.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.