CACI International Critical Incident Lead in Chantilly, Virginia
What You’ll Get to Do:
CACI is currently looking for outstanding IT candidates to join our TSA IT Management, Performance Analysis, and Collaborative Technologies (IMPACT) team in the National Capital Region (NCR) and throughout the United States. CACI will provide a variety of IT services through IMPACT including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services. CACI will support TSA in both classified and unclassified IT operational environments increasing availability and security for a variety of applications and systems. IMPACT services will integrate with the broader DHS mission and enhance existing Department-wide IT capabilities.
More About the Role:
The Critical Incident Lead is responsible for tracking and responding to critical incidents, outages, and performance degradations, that impact TSA users, systems, applications or services, from inception until completion and return to service. The Critical Incident Lead is responsible for maintaining an active call bridge, opened for each critical incident, coordinating appropriate response actions from individuals across the operations teams, providing updates and information as required by TSA leadership, and ensuring initial and final root cause analysis after recovery.
Takes a command and control role as Incident Manager during critical incidents focusing on minimizing MTTR
Manages communication of incidents, problems and escalations to internal and external partners; responsible for scheduling ensuring coverage for extended business hours and after hours on call
Strategic project improvements in solution/system health and overall remedial actions identified within support processes or teams.
Manages primary communication methods include phone, E-mail and Remedy, and ensure accurate and timely communications to internal and approved external stakeholders, including management.
Assists management in reviewing processes and procedures, identifying gaps and needed tasks
Responsible for developing draft and final root cause analysis after all critical incidents have been resolved
This role will supervise direct reports
Set clear team goals
Create an inspiring team environment with an open communication culture
Delegate tasks and sets deadlines for team
Oversees documentation of internal processes and procedures to include support with partners and provides senior guidance with KPI reports/dashboards with respect to Incident trend, SLAs, and MTTR
You’ll Bring These Qualifications:
Ability to obtain a DOD Security Clearance
Ability to obtain a DHS Entrance on Duty (EOD)
BA/BS or equivalent experience and minimum 5 years related work experience
Proven work experience as a team leader or supervisor
Provides leadership and training for Critical Incident Management Specialists. Leads, directs, and reviews the work of the Critical Incident Management team to ensure the program's operational goals are met.
Proven communicator and leader. Must be able to work well in an environment facilitating a large group of government and other contractor personnel to achieve a common goal
Detail oriented – must be able to recognize critical elements of successful engineering operations and hold themselves and their teams accountable for meeting those critical elements
Flexible – The environment is highly dynamic. You will be expected to keep up with the changing environment while ensuring a high level of operational effectiveness
Team Player – This role is part of a much larger team. You will be expected to grow and develop subordinate team members’ moral and well-being while supporting the overall goals of the program
These Qualifications Would be Nice to Have:
- Relevant DHS focused experience
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.