CACI International Dispatch Coordinator in Chantilly, Virginia
CACI is currently looking for outstanding IT candidates to join our TSA IT Management, Performance Analysis, and Collaborative Technologies (IMPACT) team in the National Capital Region (NCR) and throughout the United States. CACI will provide a variety of IT services through IMPACT including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services. CACI will support TSA in both classified and unclassified IT operational environments increasing availability and security for a variety of applications and systems. IMPACT services will integrate with the broader DHS mission and enhance existing Department-wide IT capabilities.
The Dispatch Coordinator will be responsible for coordination of dispatch activities covering TSA’s worldwide geographic footprint for a team providing 24x7 IT break/fix and service request fulfillment support to TSA's end users. This candidate will provide day to day management, implementing policies and procedures regarding when analysts are dispatched. Responsible for incidents marked for dispatch analysts and will report how incidents and request are documented, distributed, and completed. The Dispatch Coordinator will be responsible for meeting the program’s service level agreements.
Supervise, manage and execute day to day operations of dispatch activities ensuring incidents and service requests are worked efficiently within the agreed SLAs
Provide data and reports of KPI's and trends to management in daily reporting formats
Ability to obtain a DOD Security Clearance
Ability to obtain a DHS Entrance on Duty (EOD)
BA/BS or equivalent experience and minimum 5 years of related work
Excellent written and oral communication skills
Effective and efficient Time management
Strong understanding of Service Desk systems and processes with experience using BMC Remedy
Able to plan and prioritize workload to ensure objectives are achieved on time
Must be able to work well in an environment facilitating a large group of government and other contractor personnel to achieve a common goal
Flexible – The environment is highly dynamic. You will be expected to keep up with the changing environment while ensuring a high level of operational effectiveness
Team Player – This role is part of a much larger team
- Relevant DHS focused experience
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.