CACI International Event Management Lead in Chantilly, Virginia
Event Management Lead
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
CACI is seeking a highly motivated Event Management Lead with 8 years leadership experience managing Event Management in a multi-supplier environment to join our team in the DC Metro Area to support our government clients. The Event Management Lead is a multifaceted role working in the client’s Service Integration and Management Service Operations organization to support both the successful implementation and ongoing delivery of the Event Management process across multiple Providers.
The successful candidate will be responsible for leading a team of analysts through the implementation, maintenance and delivery of the Event Management process. The successful candidate will report to the Operations Delivery Manager.
The successful candidate will have the opportunity to apply and grow their skillset in Event Management, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGGS’ capabilities in Service Integration while serving our clients.
What You’ll Get to Do:
Own the Event Management process
Oversee the Event Management team daily operations. The daily operations execution manages proactive and re-active investigations protecting the client's business and initiates actions to improve or correct the situation. Ensures the customer’s business interests are maintained over and above those of any specific delivery operations and secures prioritization of problems from a business perspective.
Act as the liaison to the Client and Managed Service Providers (MSP) for Event Management operations
Act as point of escalation for Event Management process issues
Ensure quality Event Management reports are produced and distributed
Ensure the Event Management process is followed by all stakeholders including: MSPs, Vendors, and Client representatives
Promote Event Management process across all involved organizations
Be accountable for approving the design, update, of the Event Management process aligned with contractual obligations
Build and maintain effective working relationships with customers and MSPs
Act as Subject Matter Expert for the Event Management process and collaborate with other Service Management services, various delivery organizations, stakeholders
Ensure continuous service improvement is a pivotal element of the service
Monitor performance of the service and manage implementation of improvements
You’ll Bring These Qualifications:
Bachelor’s degree in Information Technology, Information Systems, or related field
Minimum of 8 years of relevant work experience in IT service management
Minimum of 4 years of relevant work experience in Event Management
Professional computer systems knowledge, systems integration and architecture
Experience in IT, with emphasis on operational management
Excellent Management and communication skills, leadership of Event Management
Proven track record of successful working directly with business and service managers
Master of managing teams to deliver Event Management process and working cross functionally
Recognized Service Management expert
Sound understanding of Service Management and clear commitment to Service Management framework
Expertise in various Event Management reactive and proactive techniques supported by deep understanding of statistics and quality management concepts
Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
ITIL v3 or v4 Foundation certification
Proficient with ServiceNow Application suite
Service Integration and Management implementation and operations
These Qualifications Would be Nice to Have:
ITIL certification (ITIL Practitioner/Intermediate or higher)
Six Sigma, Lean
Experience working with government clients.
Experience implementing large managed service transition
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
As directed by Executive Order 14042, all current and newly hired employees are required to be fully vaccinated for COVID-19 by January 18, 2022 and provide proof of vaccination, except where they are legally entitled to an exemption/accommodation.