CACI International Jobs

Governance and Compliance Support Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Information Technology Service Management (ITSM) Governance and Compliance Support Analyst attends all MSI meetings to capture minutes, document decisions, and track action items. Applicants will ensure meetings comply with their approved charters and track initiatives to closure or escalation. Successful applicants will also facilitate the idea/demand ingest process for new or revised ServiceNow capabilities for the MSI environment.

As the Governance and Compliance Support Analyst, you get to:

• Facilitate the end-to-end Demand Management process from idea, to demand, to projects, and/or enhancements utilizing the ServiceNow Demand Application

• Facilitate and compile minutes and actions for three (3) meetings a week to support the Demand process including triage, demand review boards, and technical exchange meetings

• Attend all Governance boards and forums to document attendance and key discussion points (minutes)

• Support the tracking and closure of all initiatives or action items captured at each forum

• Support linkage among meetings, boards, and forums to ensure the entire Ecosystem is moving in the same direction

• Perform as a self-starter who manages end-to-end efforts, working independently, as well as within a Team environment

• Leverage knowledge and best practice experience to identify and champion recommendations for improvement opportunities across the Ecosystem

• Monitor the entire Governance structure to ensure it meets the intent and direction of the approved charters and provides value to Senior Leadership in attendance

• Support in the preparation of briefs and reports to the Government and peer Service Providers

• Deliver high-quality work and adapt to new challenges, either on your own or as part of a Team

Position Responsibilities:

• Ensure compliance with the various boards/forums, charters, and process documentation

• Thorough documentation of decisions, discussions, and actions at each board/forum

• Track identified initiatives and actions to conclusion or escalation

• Provide input for materials briefed at each forum for clarity and compliance

• Facilitate meetings for the Demand Management Process

Required Qualifications:

• TS/SCI with Poly Required

• Bachelor’s Degree OR 6+ years of related work experience

• Working knowledge of the ITSM processes

• Knowledge of ITIL processes with the ability to obtain the ITIL 4 certification within three months of hire

• Experience managing projects to meet schedules and milestones

• An aptitude to learn new technology quickly

• Strong written and verbal communications skills

• Solid analysis and reporting skills

• Ability to present technical details to a non-technical audience (briefing)

• Ability to facilitate reoccurring technical/non-technical meetings and working groups

Desired Qualifications:

• ITIL Foundations Certification

• ServiceNow Certification

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Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.