CACI International ITSM Service Process PM in Chantilly, Virginia
ITSM Service Process PM
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
The Information Technology Service Management (ITSM) Process Project Manager (PM) is responsible for managing the successful integration and decommissioning of IT services in the customer environment. These services interface with core IT Infrastructure processes, such as Problem, Change, Incident, Event, Service Level or Knowledge management and the PM will be responsible for ensuring they are incorporated into each new IT service integration. The ITSM Process PM will work in a fast-paced environment, responsible for multiple projects from inception to closure.
What You’ll Get to Do:
Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
Manages tasks, activities, and resources to ensure successful IT project implementations
Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
Collaborates with different functional areas and organizations to ensure technical solutions and schedules are implemented in a timely manner
Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
Identifies and tracks program risks and action items to closure
Understands the customer’s mission and requirements
Establishes and maintains a close working relationship with other areas, service providers, and customers, and technical staff
Delivers briefings and training as required to individuals or teams across the customer environment to ensure common understanding to meet objectives
Ensures senior management are always informed of appropriate activities and issues (early and frequently)
Leads efforts ensuring high performance and quality are consistent
Ensures compliance with process-specific standards and policies, and stays abreast of process changes
You’ll Bring These Qualifications:
TS/SCI with Poly Required
Bachelor’s Degree OR 10+ years of related work experience with a 5+ years leading ITSM processes
Good working knowledge of the Service Management workflows and ITSM processes
ITIL certification and training
Experience developing and managing IT implementation projects
Experience managing teams to meet project schedules and milestones
Experience building and maintaining schedules in Microsoft Project
Strong technical leadership abilities
Strong written and communications skills, with the ability to clearly document and explain ITSM processes
Strong verbal communication skills with the ability to present technical details to a non-technical audience
These Qualifications Would be Nice to Have:
Advanced ITIL certifications or training
Working knowledge with ServiceNow
Experience in leading large process improvement projects
Experience with Agile methodologies
Good understanding of product release methodologies
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.