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CACI International ITSM Service Process PM in Chantilly, Virginia

ITSM Service Process PM

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Information Technology Service Management (ITSM) Process Project Manager (PM) is responsible for managing the successful integration and decommissioning of IT services in the customer environment. These services interface with core IT Infrastructure processes, such as Problem, Change, Incident, Event, Service Level or Knowledge management and the PM will be responsible for ensuring they are incorporated into each new IT service integration. The ITSM Process PM will work in a fast-paced environment, responsible for multiple projects from inception to closure.

What You’ll Get to Do:

  • Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution

  • Manages tasks, activities, and resources to ensure successful IT project implementations

  • Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects

  • Collaborates with different functional areas and organizations to ensure technical solutions and schedules are implemented in a timely manner

  • Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)

  • Identifies and tracks program risks and action items to closure

  • Understands the customer’s mission and requirements

  • Establishes and maintains a close working relationship with other areas, service providers, and customers, and technical staff

  • Delivers briefings and training as required to individuals or teams across the customer environment to ensure common understanding to meet objectives

  • Ensures senior management are always informed of appropriate activities and issues (early and frequently)

  • Leads efforts ensuring high performance and quality are consistent

  • Ensures compliance with process-specific standards and policies, and stays abreast of process changes

You’ll Bring These Qualifications:

  • TS/SCI with Poly Required

  • Bachelor’s Degree OR 10+ years of related work experience with a 5+ years leading ITSM processes

  • Good working knowledge of the Service Management workflows and ITSM processes

  • ITIL certification and training

  • Experience developing and managing IT implementation projects

  • Experience managing teams to meet project schedules and milestones

  • Experience building and maintaining schedules in Microsoft Project

  • Strong technical leadership abilities

  • Strong written and communications skills, with the ability to clearly document and explain ITSM processes

  • Strong verbal communication skills with the ability to present technical details to a non-technical audience

These Qualifications Would be Nice to Have:

  • Advanced ITIL certifications or training

  • Working knowledge with ServiceNow

  • Experience in leading large process improvement projects

  • Experience with Agile methodologies

  • Good understanding of product release methodologies

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.



Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.