CACI International PC/Apple Product Lead in Chantilly, Virginia
What You’ll Get to Do:
CACI is currently looking for outstanding IT candidates to join our TSA IT Management, Performance Analysis, and Collaborative Technologies (IMPACT) team in the National Capital Region (NCR) and throughout the United States. CACI will provide a variety of IT services through IMPACT including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services. CACI will support TSA in both classified and unclassified IT operational environments increasing availability and security for a variety of applications and systems. IMPACT services will integrate with the broader DHS mission and enhance existing Department-wide IT capabilities.
More About the Role:
The PC/Apple Product Lead responsibilities will include, but not limited to:
Setup, maintain, document and train on JAMF Pro Server in an enterprise environment. - Participate in the requirements gathering, design, testing, implementation, and O&M of new Macintosh Desktop Service Solutions. - Present technical solutions to peers and the end user base.
Active Directory knowledge and understanding, Group policy, LDAP and Windows familiarity.
Establish desktop hardening through security best practices and penetration testing.
Conduct product evaluations and participate in the selection process.
Developing documentation of system architecture and management within standard operating procedures (SOPs).
Assist and lead in all Mac related Engineering projects.
Provide Mac incident escalation expertise for Operations Team.
Complete overall patch/release management as well as ensure all packages are deployed efficiently and as transparently as possible. Identify, manage, and monitor for vulnerabilities that may affect compliance requirements and change management procedures.
Troubleshoot related issues for users and perform problem resolution in regard to related service requests.
Provide subject matter expertise on issues and tasks related to the remote distribution of packages. Provide subject matter expertise for any and all issues that may affect workstations (OS, Application, Network, GPO, etc.).
Assist with updating Process and Procedure documentation for End User Technology and Service Desk.
Providing remote and on-site support to user base on Macintosh, Windows, and Linux systems (Desktop, Mobile, Tablets, etc.)
Perform assigned tasks independently.
Troubleshooting and resolving issues with macOS, iOS, Microsoft Office, PIV, Adobe Creative Cloud, Mobile, Centrify, as well as specialty software and configurations.
You’ll Bring These Qualifications:
Ability to obtain a DOD Security Clearance
Ability to obtain a DHS Entrance on Duty (EOD)
BA/BS or equivalent experience and minimum 5 years related work experience in IT knowledge and demonstrated hands-on experience and/or training in Desktop systems engineering and administration
Candidate must be able to Interface with senior government personnel on a daily basis. Actively participate on IPT’s. Responds and resolves end user issues that require advanced knowledge of Apple or iOS systems. Updates status of queued service requests with the IT service management system
Candidate must be able to Interface with senior government personnel on a daily basis. Actively participate on IPT’s. Responds and resolves end user issues that require advanced knowledge of Apple or iOS systems. Updates status of queued service requests with the IT service management system.
Intermediate or above AppleScript ability - Experienced securing (hardening) Mac OS
Experience with JAMF Casper package creation - Experience setting up JAMF self-service and other available server components.
Experience administrating Apple OSs in an Active Directory environment.
Experience leading a design & implementation project through engineering lifecycle for improvements to a large user base/enterprise environment. - Direct experience supporting user environment - Strong written and oral communications required.
Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) a Plus.
These Qualifications Would be Nice to Have:
- Relevant DHS focused experience
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.