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CACI International Service Configuration Management Analyst in Chantilly, Virginia

Service Configuration Management Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

What You'll Get To Do:

Service Configuration Management Analyst

CACI is seeking an experienced and highly motivated Multi-Sourcing Service Integration (MSI) – Configuration Management Analyst to support the planning, design, and implementation of configuration management plans and standards. Candidate should have 3 or more years of service process experience in an ITSM environment.

Job Responsibilities:

  • Supports the planning, design, and implementation of configuration management plans and standards

  • Assist with the management and maintenance of the CMDB

  • Assist in periodic verification and audit of CIs

  • Assist asset management in defining a common naming convention and tagging standard for both assets and CIs

  • Ensure mapping of services (logical service model) from the level of business services

  • Ensure timely update of CI information

  • Ensure CI relationship mapping is accurate and evaluated often

  • Provide input for technology requirements relating to or impacting configuration management

  • Utilize Service Now dashboards, tools, and techniques to report the status of the CMDB and CIs as needed

  • Support measurement and reporting for weekly and monthly meetings

  • Assist with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)

  • Supports evaluations and quality assessments for proper implementation of processes to meet quality standards

  • Supports and participates in TEMs and other requirements gathering work sessions

  • Perform as a self-starter who manages end-to-end efforts working independently as well as within a team environment

  • Deliver high quality work and can adapt to new challenges, either on their own or as part of a team

You’ll Bring These Qualifications:

  • TS/SCI with Poly Required

  • Degree or equivalent experience and minimum 3 years of related work experience

  • Working knowledge of the Service Management workflows and ITSM processes

  • Relevant experience as an ITSM Configuration Management Analyst in programs of similar scope, type, and complexity

  • Good written and communication skills with the ability to clearly document and explain business processes

These Qualifications Would Be Nice To Have:

  • ITIL certifications or training

  • Working knowledge of the Service Management workflows and ITSM processes

  • Familiarity with ServiceNow, SRS or other ITSM management tools

  • Familiarity with Tableau

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

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What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. As such, any offers of employment may be contingent upon COVID-19 vaccination or an approved accommodation. All new hires are required to report their vaccination status.

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