Job Information
CACI International Service Configuration Management Analyst in Chantilly, Virginia
Service Configuration Management Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
Service Configuration Management Analyst
CACI is seeking an experienced and highly motivated Multi-Sourcing Service Integration (MSI) – Configuration Management Analyst to support the planning, design, and implementation of configuration management plans and standards. Candidate should have 3 or more years of service process experience in an ITSM environment.
Job Responsibilities:
Supports the planning, design, and implementation of configuration management plans and standards
Assist with the management and maintenance of the CMDB
Assist in periodic verification and audit of CIs
Assist asset management in defining a common naming convention and tagging standard for both assets and CIs
Ensure mapping of services (logical service model) from the level of business services
Ensure timely update of CI information
Ensure CI relationship mapping is accurate and evaluated often
Provide input for technology requirements relating to or impacting configuration management
Utilize Service Now dashboards, tools, and techniques to report the status of the CMDB and CIs as needed
Support measurement and reporting for weekly and monthly meetings
Assist with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)
Supports evaluations and quality assessments for proper implementation of processes to meet quality standards
Supports and participates in TEMs and other requirements gathering work sessions
Perform as a self-starter who manages end-to-end efforts working independently as well as within a team environment
Deliver high quality work and can adapt to new challenges, either on their own or as part of a team
You’ll Bring These Qualifications:
TS/SCI with Poly Required
Degree or equivalent experience and minimum 3 years of related work experience
Working knowledge of the Service Management workflows and ITSM processes
Relevant experience as an ITSM Configuration Management Analyst in programs of similar scope, type, and complexity
Good written and communication skills with the ability to clearly document and explain business processes
These Qualifications Would be Nice to Have:
ITIL certifications or training
Working knowledge of the Service Management workflows and ITSM processes
Familiarity with ServiceNow, SRS or other ITSM management tools
Familiarity with Tableau
BITS3
allspark
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.