Job Information
CACI International ServiceNow Platform Administrator in Chantilly, Virginia
ServiceNow Platform Administrator
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
Are you ready to put your knowledge, skills, and experience to work building a modern ITSM Platform that is new development, cloud native, working in a consistent Agile Software Development Framework?
CACI is currently looking for a ServiceNow Platform Administrator with agile methodology experience to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DoD customer to transition focus from IT operations to mission operations.
The ideal candidate will bring:
Experience as a ServiceNow Platform Administrator within a large enterprise.
The ability to create and maintain internal technical documentation, manuals, policies, and processes as it relates to operating and running the ServiceNow platform.
A strong interest in agile software development practices and experience delivering deployable software in short sprints.
Experience in the agile management framework.
Good ability to anticipate issues and formulate remedial actions.
Excellent technical, diagnostic, and troubleshooting skills.
Excellent communication, motivational, and interpersonal skills.
Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery.
Provide experience working directly with the Strategic Portfolio Management suite of modules within ServiceNow.
What you’ll get to do:
As a platform administrator, you are responsible for all aspects of platform which include monitoring health, usage, operations, and performance.
Maintain sound understanding of enterprise and platform level architecture as it relates to managing the ServiceNow instances.
Manage the patch and upgrade cycle of the platform coordinating with various teams to ensure minimal impact.
Oversee the development pipeline and assist with update set promotions such that there is a consistent and reliable process for moving work into production.
Assist with production troubleshooting and providing logs, data, artifacts in support of the environment.
Operate existing applications and features in the platform and provide production support for those areas.
More About the Role:
Assist with clone down of production over lower instances as appropriate, working with teams to identify preserver and exclusion rules to maximize
clone benefits with minimal disruption to teams.
Keep up to date with industry trends and developments.
Performs Architecture design and reviews as required, ensuring initiatives are aligned with future state.
Identifies risks, opportunities, compliance issues or other architectural concerns with the platform.
Active participation in Agile Scrum sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases as requested.
You’ll Bring These Qualifications:
Qualifications
5+ years’ experience in incremental software development projects such as the Agile Scrum approach.
10+ years’ experience related to the role.
Professional experience operating within cross-functional teams and groups.
An active DoD secret clearance.
Bachelor’s degree in engineering, computer science or related technical discipline.
Have at least one of the following certifications:
Certified ServiceNow Administrator.
Certified ServiceNow Developer.
These Qualifications Would be Nice to Have:
Desired Skills:
Ability to contribute to the development of program architecture and standards.
Experience in Continuous integration, Continuous Deployment (CI/CD) as well as SecDevOps processes and tools.
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$89,500-$188,000