CACI International ServiceNow Software Trainer in Chantilly, Virginia
ServiceNow Software Trainer
Job Category: Training
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
What You’ll Get to Do:
The SAaaS Software Trainer will work primarily with the All Spark ServiceNow software development team to develop training plans, packages and perform on-line and face-to-face training in support of a ServiceNow ITSM and IT Service Catalog software build.
You’ll Bring These Qualifications:
2 years' experience in technical training of hardware and software
2 years' experience writing user guides and manual to technical and non-technical audience
Knowledge of Agile Development Methodology
Knowledge of IT Service Management capabilities and best practices
Ability to work independently or with a team
Ability to learn a software capability as Engineers are building it, in order to train the user base once released
Excellent technical writing skills
Excellent communication skills to clearly convey use of the software
Excellent skills using Microsoft Office products – Word, PowerPoint, Excel
Excellent written and verbal communication
Excellent ability to present clearly to an audience in terms the user understands
Experience writing detailed and simple user guides and manuals
Experience demonstrating hardware and software to a diverse audience of technical and non-technical participants
Experience demonstrating hardware and software frequently on short notice or with little prep time
Experience demonstrating live in a hands-on or lecture presentation setting
Experience training hardware and software in Windows environments
Experience motivating uninterested training participants
These Qualifications Would be Nice to Have:
Experience setting up test environments, executing test cases, and tracking defects
Working experience with component, application, integration, and performance testing procedures and criteria
Working experience in defining acceptance criteria and coordinating and executing acceptance testing
Understanding of automated testing tools to include HP Quality Center, QuickTest Professional (QTP), LoadRunner, etc. as well as automation best practices strongly desired
Working experience in requirements traceability
Working experience with creating and executing test plans and procedures and documenting the expected and actual results
Hands-on experience in developing testing artifacts (performance test scripts, scenarios, monitors)
Ability to diagnose complicated performance issues based on analysis of performance tests execution results (Load, Stress, Scalability) and come up with recommendations for solutions
Experience working with multiple teams and coordinating automation testing efforts for various integration projects
Demonstrated initiative and ability to start, develop, and complete short- and long-term projects
Demonstrates accuracy and thoroughness in the implementation of project specifications and design requirements
Knowledge ServiceNow, as a user and/or tester.
- ServiceNow certifications
What We Can Offer You :
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
As directed by Executive Order 14042, all current and newly hired employees are required to be fully vaccinated for COVID-19 by January 18, 2022 and provide proof of vaccination, except where they are legally entitled to an exemption/accommodation.