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CACI International ServiceNow Software Trainer in Chantilly, Virginia

ServiceNow Software Trainer

Job Category: Training

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

What You’ll Get to Do:

The SAaaS Software Trainer will work primarily with the All Spark ServiceNow software development team to develop training plans, packages and perform on-line and face-to-face training in support of a ServiceNow ITSM and IT Service Catalog software build.

You’ll Bring These Qualifications:

  • 2 years' experience in technical training of hardware and software

  • 2 years' experience writing user guides and manual to technical and non-technical audience

  • Knowledge of Agile Development Methodology

  • Knowledge of IT Service Management capabilities and best practices

  • Ability to work independently or with a team

  • Ability to learn a software capability as Engineers are building it, in order to train the user base once released

  • Excellent technical writing skills

  • Excellent communication skills to clearly convey use of the software

  • Excellent skills using Microsoft Office products – Word, PowerPoint, Excel

  • Excellent written and verbal communication

  • Excellent ability to present clearly to an audience in terms the user understands

  • Experience writing detailed and simple user guides and manuals

  • Experience demonstrating hardware and software to a diverse audience of technical and non-technical participants

  • Experience demonstrating hardware and software frequently on short notice or with little prep time

  • Experience demonstrating live in a hands-on or lecture presentation setting

  • Experience training hardware and software in Windows environments

  • Experience motivating uninterested training participants

These Qualifications Would be Nice to Have:

  • Experience setting up test environments, executing test cases, and tracking defects

  • Working experience with component, application, integration, and performance testing procedures and criteria

  • Working experience in defining acceptance criteria and coordinating and executing acceptance testing

  • Understanding of automated testing tools to include HP Quality Center, QuickTest Professional (QTP), LoadRunner, etc.​ as well as automation best practices strongly desired

  • Working experience in requirements traceability

  • Working experience with creating and executing test plans and procedures and documenting the expected and actual results

  • Hands-on experience in developing testing artifacts (performance test scripts, scenarios, monitors)

  • Ability to diagnose complicated performance issues based on analysis of performance tests execution results (Load, Stress, Scalability) and come up with recommendations for solutions

  • Experience working with multiple teams and coordinating automation testing efforts for various integration projects

  • Demonstrated initiative and ability to start, develop, and complete short- and long-term projects

  • Demonstrates accuracy and thoroughness in the implementation of project specifications and design requirements

  • Knowledge ServiceNow, as a user and/or tester.

Preferred Certification:

  • ServiceNow certifications



What We Can Offer You :

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As directed by Executive Order 14042, all current and newly hired employees are required to be fully vaccinated for COVID-19 by January 18, 2022 and provide proof of vaccination, except where they are legally entitled to an exemption/accommodation.