CACI International Sr Program Manager in Chantilly, Virginia
CACI is currently looking for outstanding IT candidates to join our TSA IT Management, Performance Analysis, and Collaborative Technologies (IMPACT) team in the National Capital Region (NCR) and throughout the United States. CACI will provide a variety of IT services through IMPACT including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services. CACI will support TSA in both classified and unclassified IT operational environments increasing availability and security for a variety of applications and systems. IMPACT services will integrate with the broader DHS mission and enhance existing Department-wide IT capabilities.
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
CACI is currently looking for candidates to join our TSA IT Management, Performance Analysis, and Collaborative Technologies (IMPACT) team in the Washington D.C. area and throughout the country. The IT support services under IMPACT will provide TSA with comprehensive IT services across a broad spectrum of evolving technologies. Services include: servers, desktop/mobile and enterprise applications, environments for application development and testing, system applications, local and wide area networks, data hosting centers, operational support centers, customer support services, desktop services, collaboration services, telecommunications, data analytics, and information security. IMPACT will provide TSA with operational IT services necessary for TSA users of unclassified and classified voice, video, and data systems. In addition, IMPACT will provide support for connectivity and interface with the Department of Homeland Security (DHS) and other internal and external partner agencies and entities for their overall mission achievement. Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintains and manages the client interface at the senior levels of the client organization. Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs. Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks.
Duties and Responsibilities: The End User Service (EUS) Manager provides leadership, management and oversight to a division of over 250+ IT professionals, delivering high quality services in support of TSA’s 80,000 employees. EUS operations includes 24x7 service desk support, CONUS and OCONUS on-site and dispatch field services to 650 locations, asset management of 100,000+ devices and management of internal and customer continuity of operations plans. The EUSD Manager will also oversee TSA Special Projects, including enterprise hardware deployment/refresh initiatives and airport construction build-outs. This candidate will serve as a direct interface to TSA, responsible for establishing a strong working relationship and managing service delivery performance through SLA’s and other key performance metrics. - Responsible for the EUS budget, performance and delivery of exceptional customer services and user experience, measured by 50 Service Level Requirements. - Acts as primary customer contact for EUS program activities, leading program review sessions and providing weekly customer briefings on end user environment operational performance and special project statuses. - Identifies program problems and obtains solutions, including allocation of resources or changing contractual specifications. - Collaborates with Operations and Engineering teams to ensure that designs and new technology deployments include appropriate EUS operations and maintenance support mechanisms to deliver a high degree of efficiency and optimal customer experience support. - Attracts, trains, develops, manages, and retains high performing staff. - Champions, models, and coaches staff to exhibit cultural beliefs with the highest ethical standards - Drives adoption of ISO 27001 and CMMI standards to demonstrate continuous improvement and alignment with industry best practices - Collaborates with Business Management director on the development of the division budget and cost reduction initiatives.
Must be able to obtain a DOD Security Clearance
Ability to obtain a DHS Entrance on Duty (EOD)
Typically has a University Degree (BA/BS) or equivalent experience and minimum 15 years related work experience.
• Relevant DHS focused experience
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.