CACI International Tier III Cyber Security Tools Engineer in Chantilly, Virginia
The CDM Program is managed within the DHS National Protection and Programs Directorate, (NPPD)/Office of Cybersecurity and Communications (CS&C)/Network Security Deployment (NSD) Division, responsible for enhancing the security, resilience, and reliability of the Nation’s cyber and communications infrastructure. The DHS CDM Program mission is to safeguard and secure cyberspace in an environment where the threat of cyber-attack is continuously growing and evolving. The CDM Program defends the United States (U.S.) Federal Information Technology (IT) networks from cybersecurity threats by providing continuous monitoring sensors (tools), diagnosis, mitigation tools, and associated services to strengthen the security posture of Government networks.
What You’ll Get to Do:
Under the CDM Defend A contract, CACI provides Tier II and Tier III Service desk support for the CDM Stack. This role is a Tier III role directly supporting the CDM Tools and Sensors. CACI is NOT responsible for Tier I Service Desk support, however the Tier I provider will be escalating tickets to CACI for resolution. You will be relying on a Knowledge Management System for ticket resolution. However, problems faced may be difficult and sometimes complex. Specifically:
You will be an established and productive individual contributor for Tier III (Tier 3) support as well as providing selective O&M services to Phase 1 and 2 tools for an enterprise CMaaS solution.
Operate and maintain and Provide Tier III (Tier 3) support for one or more of the following set of Cyber Security Products:
McAfee ePO, Application Control and Policy Auditor
BeyondTrust - Retina
Provide advanced engineering support, coordinating with solution providers and vendors to support additional problem management activities as required
Provide initial problem resolution where possible
Generate, monitor and track incidents through resolution
Maintain knowledge database of common questions/incidents and their resolution
More About the Role:
Work independently with general supervision
Works to achieve operational targets within job area with direct impact on department results
Implements and executes on technical initiatives and solutions
Assist in Preparing status reports at least weekly and monthly and complete other reporting requirements as required
Assisting in developing, coordinating and maintaining the relevant portions of the Service Operations Handbook and holding team members accountable for following published SOPs.
Communicates within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement.
You’ll Bring These Qualifications:
Must meet eligibility requirements for access to classified information and be clearable to a Department of Homeland Security (DHS) EOD clearance. Active clearance preferred.
Must be able to support 8:00am-6:00pm help desk hours within staggered shift work Monday-Friday and possible on-call duties. This position may support a 24x7 shift schedule in the future or On-Call or Both.
BA/BS or equivalent years of experience and 7+ YRS relevant experience
Experience providing server support in a Linux/Unix environment
Experience with systems applications engineering, to include deployment, configuration and troubleshooting
Experience with ITIL v3 Foundations processes
7+ years of systems application troubleshooting experience
Experience deploying, configuring and/or troubleshooting one or more of the following required:
Forescout - CounterAct
McAfee ePO, Application Control and Policy Auditor
Beyond Trust - Retina
These Qualifications Would be Nice to Have:
Active DHS EOD or DoD Security Clearance preferred
CompTIA Security+ Certification
Familiar with ITIL v3 Foundations processes
Experience with Service Ticket Management Systems.
Experience with VMware virtualization technologies, including one or more of the following: ESXi, Vmware View, vCenter Server, vCloud Director
Experience with NAS and SAN based storage solutions to include file-based and block-level storage devices
Experience with administration of networking technologies including LAN/WAN, wireless, and VPN
Security+ Certification or better
Relevant product specific Certifications
Clear and proven communicator. Must be able to work well in an environment where they are facilitating a large group of government and other contractor personnel to achieve a common goal.
Detail oriented – must be able to recognize critical elements of successful operations and then hold themselves accountable for meeting those critical elements.
Flexibility – The environment is very dynamic. You will be expected to keep up with the changing environment while ensuring a high level of operational effectiveness
Team Player – This role is part of a much larger team. You will be expected to support the overall Operations Team and Team CACI’s mission.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.