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CACI International Afloat Installation Service Representative in Chesapeake, Virginia

Job Description

CACI is seeking a FSR to provide customer support through the performance of on-site product/solution installation and sustainment in Chesapeake VA.

What You’ll Get to Do:

  • Oversee and/or perform any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

  • Checks out and approves operational quality of solution components.

  • Instructs customers in the operation and maintenance of the solution. Serves as company liaison with customer on administrative and technical matters for assigned projects.

  • Interprets customers' needs, defines next steps, and clarifies the assignment of responsibility for problem resolution as needed.

  • Includes any aspect of field support and is not limited to system hardware, software, network, and other technical infrastructure components.

More About the Role:

  • Deployment support for DHAMS and ShipCLIP

  • Tier 2 and 3 support for DHAMS and ShipCLIP

  • Handle DHAMS payroll support actities

  • Conduct server maintenance, backup and restore as required.

  • Perform documented troubleshooting and disaster recovery of all servers.

  • Maintain domain accounts for local and remote users.

  • Perform remote diagnostics on shipboard servers.

  • Supports MSC Integrated Ship Network System (ISNS) Common PC Operating System Environment (COMPOSE) equipped ships in the importing and exporting of comma separated value (CSV) files, e.g. SimpleSync

You’ll Bring These Qualifications:

  • Bachelor’s degree in Computer Science, IT Engineering or related degree program; or current IT certification with sufficient technical experience to substitute for the formal education requirement.

  • Minimum 2 years’ experience with MSC afloat systems

  • Minimum 2 years’ experience deploying on MSC ships

These Qualifications Would be Nice to Have:

  • CISSP Certification

  • Experience designing, implementing, migrating and supporting Citrix suite of products (XenApp, XenDesktop, NetScaler, etc.) version 7.x including Citrix Receiver.

  • Application training experience

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location

US-Chesapeake-VA-NORFOLK-VIRGINIA BCH

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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