CACI International Senior User Support Specialist/User Trainer - Chicago, IL in Chicago, Illinois
Senior User Support Specialist/User Trainer - Chicago, IL
Job Category: Service Contract Act
Time Type: Full time
Minimum Clearance Required to Start: DOJ MBI
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Local
What You’ll Get to Do:
The Sr. User Support Specialist assists in setting up and operating end user support program for major applications in support of specific projects. Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications. Develops training course outlines and agendas. Establishes training facilities and schedules. May supervise work of teams of user support staff, such as help desk staff. Organizes, prepares, schedules and conducts training sessions.
More About the Role:
Training will most often be user-level training for specific databases or specific software packages, including word processing and other office automation packages, but may sometimes also include team building training, contract/document center orientations, etc.
Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees.
Prepares training approach and materials.
Arranges for use of training facilities, for access to appropriate applications, etc.
Performs help desk functions - answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff.
Usually reports to Help Desk Supervisor/Senior User Trainer or Application Manager.
You’ll Bring These Qualifications:
At least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected.
At least one year must be experience with the specific applications being supported.
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Should be an expert user of the Government's word processing, spreadsheet, and email systems.
Excellent oral and written communications skills required.
Must be eligible for a U.S, security clearance. (U.S. Citizenship required.)
These Qualifications Would be Nice to Have:
Experience with DOJ office automation environments extremely helpful.
Supervisory experience helpful.
Undergraduate degree strongly preferred.
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.