CACI International Tier 1 Help Desk Support in Dayton, Ohio
We are looking for a team player with the desire to learn and grow in the Air Force Financial Management community. We value team members who strive to produce high quality work through collaboration with fellow team members and clients while making a difference through individual contributions to ensure project success for our team and client. Under general supervision, you will work closely with financial system functional teams to gather system access requirements, roles and responsibilities, and work closely with customers to meet these requirements.
This role requires strong analytical and problem-solving skills and the ability to properly prioritize and multi-task. Your contributions will directly impact the success of the customers' mission, our team, and ultimately CACI! In return, CACI will provide you with a company that fosters a culture based on integrity, strong ethics, quality work, and professionalism, while supporting your career growth aspirations.
This role requires shift work and will be supporting the Second shift (3pm-12am) or Third shift (11pm-8am).
WHAT YOU WILL BE DOING:
Serves as an integral member of a small financial systems support team
Train users, troubleshoot application problems (system access/UI/functionality), and monitor issues through resolution.
Work with the team to understand and resolve application and website problems, resolves customer complaints, and forward suggestions for system modification and enhancements to PMO leads.
Research and resolve customer system access and/or operation related issues utilizing a basic understanding of Financial Management systems and Air Force requirements.
Work with client and fellow team members to gather common system access problems and produce detailed ticket resolutions and continuity guides across multiple financial applications.
Work closely with financial system functional teams to ensure system updates and training are properly conveyed to Air Force Financial Management customers.
Act as SME to train incoming team members on how to interact with web based financial applications and system best practices
Continuously analyze system and user needs, document system access issues, and identify solutions for emerging issues.
Bachelor’s Degree in a related field and 0-2 years of related experience (or 4 years’ experience without degree).
Ability to provide subject matter support in multiple environments through management and maintenance of Roles, Responsibilities and User Accounts.
Strong customer service, interpersonal, and communication skills (both written and verbal).
Good organizational, time management and problem-solving skills.
Ability to work accurately and meet deadlines independently, as well as part of a team.
Candidates must be U.S. Citizens and have the ability to obtain a Secret Security Clearance quickly.
Customer Service Experience.
Active Secret Clearance
Knowledge of Serena Business Management Software or Remedy
Possesses a good understanding of Air Force financial systems and business practices
Air Force Financial Management system experience [Systems include: Defense Enterprise Accounting Management System (DEAMS), Automated Business Services System (ABSS), Automated Funds Management (AFM), Commanders’ Resource Integration System (CRIS), Job Order Cost Accounting System (JOCAS II), LeaveWeb, eFinance and/or FMSuite].
Strong problem-solving, analytical and communication skills.
Knowledge of GAO, OMB, OUSD(C), DFAS and Air Force FIAR strategy, guidance and processes; to include the “Green Book” and the “Blue Book”
Patient and adept at working with end-users with varying levels of technical knowledge.
For additional information regarding CACI’s outstanding benefits and career developing tools, please visit www.CACI.com
What We Can Offer You:- We’ve been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.