CACI International SPS/PD2 Functional Help Desk Analyst in Fairfax, Virginia
SPS/PD2 Functional Help Desk Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
Job Description Summary:
The incumbent serves as a Standard Procurement System (SPS)/Procurement Desktop-Defense (PD²) functional Help Desk Analyst providing support to the Naval Sea Systems Command (NAVSEA) from a site in Fairfax, VA. Performs analysis of business and/or systems processes to identify improvements for our client.
The analyst role must demonstrate the ability to work independently and within a team. Additionally, must demonstrate strong skills in oral and written communication with clients, as well as internal and external team members. They must also possess the ability to successfully work with concurrent deadlines and multiple priorities.
The analyst must possesses specialized experience in providing support for business software solutions or IT systems. They must have experience working directly with customers to analyze and resolve issues.
Additional duties include, but are not limited to the following:
Provide user support for both technical and functional issues as it relates to the SPS Suite of Software
Leverage all resources to research customer issues
Ability to discern when to escalate customer issues
Act as a support role to senior team members in order to research and resolve complex customer issues
Support includes the analysis of customer-hosted systems which contain relational databases
Active Secret Clearance
High School diploma
Excellent oral and written communications skills
Ability to react to customer issues and formulate resolutions quickly
University Degree or equivalent experience and minimum 3 years of related work experience
Experience with DoD contracting or procurement (Ideal experience includes government contract writing, PD² or other Acquisition System experience)
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. As such, any offers of employment may be contingent upon COVID-19 vaccination or an approved accommodation. All new hires are required to report their vaccination status.