CACI International Telecommunications Services Customer Account Manager - TS/SCI w/ poly in Fairfax, Virginia
What You’ll Get to Do:
You will serve as the liaison between customers and the client’s cross-functional internal teams to ensure the timely and successful delivery of telecommunications services according to customer requirements. You will function as the primary point of contact for the client for all matters specific to their assigned portfolio of customers and will maintain strong, lasting customer relationships with the goal of developing a trusted advisor partnership with customer stakeholders.
More About the Role:
Will function as the primary point of contact for the client for all matters specific to their assigned portfolio of customers.
Will maintain strong, lasting customer relationships with the goal of developing a trusted advisor partnership with customer stakeholders. In this role the Candidate will assist in clearly defining the customer’s near term and longer term telecommunications requirements.
Will facilitate the timely and successful delivery of the client’s telecommunications solution.
Will track change request queue (CRQ) BMC Remedy tickets, and manage project delivery status, CRQ workflow, and CRQ tasks. The Candidate will proactively assist with high priority requests and issue escalations as needed.
Maintain a customer profile to include customer contact lists for key stakeholders and a current summary of customer specific issues and successes.
Document customer requirements using appropriate templates.
Use the client’s BMC Remedy database to submit customer requirements and to track customer service delivery.
Ensure the examination and evaluation of non-standard requirements by the client’s engineering and operations organizations. The Candidate will brief client review boards and leadership for project approval; once approved the Candidate will provide regular project delivery status updates.
Will provide, when requested, forecasts of customer near term and long-term requirements and updates on customer funding for services.
Maintain financial data relative to Customer payments.
Proactively conduct customer outreach through various communications channels including phone calls, emails, teleconferences, and on-site meetings.
Assist in organizing and executing a variety of customer related out-reach events including an annual conference, quarterly group meetings and one-on-one meetings with the client.
You'll Bring These Qualifications:
A current Top Secret SCI clearance with polygraph is required for this position (reinvestigation must be within 5 years)
Telecommunications customer account management or other relevant experience
Ability to manage multiple projects simultaneously while paying strict attention to detail
Excellent verbal and written communications skills
Candidate must have at least one (1) year experience of hands-on application of BMC Remedy
Candidate must have at least one year experience of MS-Office Suite
Candidate must have at least one year experience of MS-SharePoint
BA/BS degree or ten years of Telecommunications industry experience
These Qualifications Would be Nice to Have:
Candidate is proficient with the BMC Remedy application.
Candidate has five years of experience of telecommunications services
Candidate is proficient in MS-Office Suite applications
Candidate is proficient in MS-SharePoint
Candidate has a minimum of three years’ experience of project management
Candidate has a Project Management Professional (PMP) certification
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.