CACI International IT Support Engineer in Florham Park, New Jersey
CACI is looking for an experienced IT Support Engineer to join our Photonics Solutions team. As a division IT Support Engineer, you will perform a variety of computer systems administration and support tasks to implement and maintain an IT environment that fosters the growth of the Photonic Solutions division.More About the Role:
Support the Photonic Solutions IT environment in:
Computer systems administration.
Maintain LM license servers for engineering software tools (CAD) and related databases. Support CAD tool users and interface with vendors to maintain licenses and resolve issues.
Support RedHat / CentOS Linux servers in VMWare virtualized environment.
Maintain accountability of all high priority IT requirements, manage requirements from creation to completion.
Provide Linux and Windows system administration support (Red Hat or similar flavor, CentOS, Windows Server 2016/2019 etc.) .
Communicate with end users to resolve issues as soon as possible.
Report to management on IT requirements; escalate requirements needing immediate attention and/or are high priority for customers.
Assist users in requesting non-standard hardware / software and in whitelisting new software through the IT ticketing process.
Assist in troubleshooting and resolving issues with Photonic Solutions computers and networked laboratory equipment, including initiating IT tickets and expediting IT tickets owned by other IT groups.
Liaison with other IT teams and champion Photonic Solutions division interests.
Maintain / update the Photonics’ System Security Plan.
Maintain a database of hardware and software that resides on a network with 200 users.
Support IT audits of cyber compliance of the network.
You’ll Bring These Qualifications:
In depth knowledge of Linux: RedHat, CentOS, Debian, etc.
Excellent communication skills, both oral and written.
Familiarity with VMWare and SAN management and concepts.
Strong organizational skills.
Excellent customer service skills: includes product knowledge, communication and listening, problem-solving, professionalism, action-oriented task management (multi-tasking), and confidence.
Must have good work ethics and show diligence in work performed.
Must take initiative / ownership of customer requirements and tasks.
Proficient in the use of Microsoft Office and web-based interfaces.
Knowledge of IT system processes involving requirements definition, analysis, design, implementation, test, and support of hardware, software, networks, security, and life-cycle support.
- Associates degree in Engineering, IT, or a related field and 2 years of related experience; or 4-6 years of related experience; or an equivalent combination of education, skills and related experience.
These Qualifications Would be Nice to Have:
Experience in supporting large organizations (200+ users).
Experience supporting Federal Government agencies, especially DoD.
Hands on experience with MySQL and/or MariaDB.
Experience using SharePoint and Cherwell.
Microsoft Certified Professional (MCP or higher) is preferred.
What We can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
US-Florham Park-NJ-NEW JERSEY METRO
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.