CACI International Service Desk Business Analyst in Fort Detrick, Maryland
CACI International Inc. has an immediate opening for a Service Desk Business Analyst located either Ft. Detrick or Arlington, VA.
What You’ll Get to Do:
The Analytics management team member will provide support to a large help desk contract under the Army Headquarters Joint Service Provider (HQDA JSP) Customer Support Division (CSD) at Fort Detrick. This individual will assist in providing the Analytics Content which will include updating, creating and maintaining all reports necessary for operations at the service desk.
Develops and maintains analytics reports as required by call center operations; monitors and responds to analytics change requests; updates and maintains performance portfolios; trains Tier 1 managers/leads on new and/or updated analytics articles; assist in analytics reviews with customer; interfaces with coworkers, customers, and client; applies technical expertise during the development of operational processes; performs Quality Assurance (QA) review and reports results to ensure adherence to operational processes. Assists in the on boarding and requirements gathering of new customers migrating to the Service Desk. Attend briefings/meetings as required.
This person must be able to organize their ideas and translate technical terms into text that any reader can understand.
Other responsibilities include:
Manage multiple assignments simultaneously, while working independently and with others
Complete writing assignments according to set standards regarding order, clarity, style and terminology
Review published documents for accuracy and content
Assist Knowledge Management when needed
Assist Tier I as needed
CompTIA A+ Certified
CompTIA Security+ Certified
Strong attention to detail
Excellent writing and editing skills
Technical knowledge or IT background/degree
Excellent customer service skills
Ability to work and excel in a team environment
Microsoft Excel a plus
Crystal reporting a plus
US Security Clearance Required: DoD Secret or clearable to DoD Secret (existing clearance preferred) Must be a US Citizen
Education: Bachelor's Degree or equivalent experience with a minimum of 3 years of experience.
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
US-Fort Detrick-MD-FT. DETRICK
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.