CACI International IT Service Manager in Hampton, Virginia

Job Description

CACI is looking for an IT Service Manager to support an Air Force customer in Hampton, VA.

What You’ll Get to Do:

  • Oversees a customer service organization that helps deliver and monitor performance, reliability and customer satisfaction consistent with business expectations

  • Supervises a team of personnel, providing leadership, guidance and support by communicating expectations, planning, monitoring, and appraising job results, and coaching, counseling, and mentoring employees.

  • Works with government and senior staff to prepare schedules, establish milestones, develop work assignments, and produce progress reports and technical briefings.

  • Leads and supports incident management teams prioritizing and resolving events, and periodically serves as on-call SDM. Achieves exceptional customer service through superior leadership qualities – meeting deadlines, motivating and mentoring team, exercising effective decision-making, and maintaining a commitment to high performance.

  • Ensures that Service Level Agreements and client expectations are met – Engages with client and other stakeholders face-to-face, via telephone, and through email to establish relationships, understand requirements, and communicate accomplishments or issues

  • Facilitates collaboration between geographically separated teams - Provides continuous process improvement through incident management and problem management - Serves as a liaison between technology infrastructure, business stakeholders, and end users

  • Identifies opportunities for organic and new growth in contract scope and value

  • Provides functional leadership to program staff through coaching, mentoring, and other staff development approach

You’ll Bring These Qualifications:

  • Active TS/SCI security clearance.

  • Bachelor’s degree or 4 years equivalent experience.

These Qualifications Would be Nice to Have:

  • AF DCGS experience

  • Four to seven years of intelligence network communications

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.